Hellopeter
Share Your Experience
GM
Gerrit M

1 reviews | Active since Dec 2023

29 Dec 2023, 15:14

Stay away from Banxso

I was lured onto the Banxso "trading platform" through an online article, supposedly from The Citizen newspaper. I registered to trade on the platform and deposited a sizeable amount. I was immediately contacted by a "wealth manager" and invested in 3 share positions. Initially, the shares performed quite well but they have a "swap" fee that just grows exponentially every day and within a week, the swop fee was more than the profit I could make from selling the shares. I was contacted by a "wealth manager/agent" that seemed to know what he was doing and convinced me to deposit more money. The situation simply became worse and after a week I had lost half of the money I had invested. I then sold these shares and asked for a refund of what remained in my account but needless to say, I have not seen a cent. This most definitely is an internet **** and the positive "reviews" that are posted daily can not possibly be real. These "reviews" initially convinced me that this was a legitimate business and Hellopeter is assisting them in this ****. The Financial Service Provider registration number they are using is fictitious and does not exist.

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Replies (1)
BANXSO
BANXSO's reply24 Jan 2024, 10:12
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
  • Email: Reach out via email at complaints [at] banxso.com
  • Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
  • Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns. Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future. Kind regards,The Banxso Team🦩