SK
Shaakira K
1 reviews | Active since Oct 2018
01 Nov 2023, 08:43
No support
It starts off well but then when a trade goes bad your "success" manager first tries to get you to deposit more funds (double the loss) and when you don't they disappear. Have been trying to get in touch since 23rd October to no avail. There is no customer service. Currently sitting in a 1800rand loss of which 637rand is just swaps, no support from Jason T who apparently from other users has left.
2 stars because the set up of the site is easy to use and informative.
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Replies (3)SK
Shaakira K's updateReviewer Update
03 Nov 2023, 15:03Additional Review after having been contacted by Banxo's customer care:
As soon as you are unable to put more and more funds in you are not relevent.
On starting with Banxo I was contacted by a guy called Jason T. Jason would call and talk through trade ideas. His trades made sense, until they didnt and then Jason disapeared. One person who called said hes on extended sick leave. The new success manager John says Jason was fired, John contacted me from Jasons whatsapp but did not see where requests for assistance was made. I was told that my account was not big enough for them to have contacted me when Jason had disapeared. John also made sure to say time and time again your choice your choice. The only function of a "success" manager is to try and get you to deposit more funds, as they give no opionions on trade ideas or account correction further than your choice your choice, all trade info is from a 3rd party so no responsibility from them.
Another thing noticed that stood out as Odd, not once have i spoken to a South African at a SA owed broker.
As soon as I refused to put in more money banxo did not care anymore. Unfortunately I cannot change my rating to a 1 star but take warning, stay away, your bank balance and peace of mind will thank you.
As soon as you are unable to put more and more funds in you are not relevent.
On starting with Banxo I was contacted by a guy called Jason T. Jason would call and talk through trade ideas. His trades made sense, until they didnt and then Jason disapeared. One person who called said hes on extended sick leave. The new success manager John says Jason was fired, John contacted me from Jasons whatsapp but did not see where requests for assistance was made. I was told that my account was not big enough for them to have contacted me when Jason had disapeared. John also made sure to say time and time again your choice your choice. The only function of a "success" manager is to try and get you to deposit more funds, as they give no opionions on trade ideas or account correction further than your choice your choice, all trade info is from a 3rd party so no responsibility from them.
Another thing noticed that stood out as Odd, not once have i spoken to a South African at a SA owed broker.
As soon as I refused to put in more money banxo did not care anymore. Unfortunately I cannot change my rating to a 1 star but take warning, stay away, your bank balance and peace of mind will thank you.
SK
Shaakira K's update03 Nov 2023, 15:03
Reviewer Update
Additional Review after having been contacted by Banxo's customer care:
As soon as you are unable to put more and more funds in you are not relevent.
On starting with Banxo I was contacted by a guy called Jason T. Jason would call and talk through trade ideas. His trades made sense, until they didnt and then Jason disapeared. One person who called said hes on extended sick leave. The new success manager John says Jason was fired, John contacted me from Jasons whatsapp but did not see where requests for assistance was made. I was told that my account was not big enough for them to have contacted me when Jason had disapeared. John also made sure to say time and time again your choice your choice. The only function of a "success" manager is to try and get you to deposit more funds, as they give no opionions on trade ideas or account correction further than your choice your choice, all trade info is from a 3rd party so no responsibility from them.
Another thing noticed that stood out as Odd, not once have i spoken to a South African at a SA owed broker.
As soon as I refused to put in more money banxo did not care anymore. Unfortunately I cannot change my rating to a 1 star but take warning, stay away, your bank balance and peace of mind will thank you.
As soon as you are unable to put more and more funds in you are not relevent.
On starting with Banxo I was contacted by a guy called Jason T. Jason would call and talk through trade ideas. His trades made sense, until they didnt and then Jason disapeared. One person who called said hes on extended sick leave. The new success manager John says Jason was fired, John contacted me from Jasons whatsapp but did not see where requests for assistance was made. I was told that my account was not big enough for them to have contacted me when Jason had disapeared. John also made sure to say time and time again your choice your choice. The only function of a "success" manager is to try and get you to deposit more funds, as they give no opionions on trade ideas or account correction further than your choice your choice, all trade info is from a 3rd party so no responsibility from them.
Another thing noticed that stood out as Odd, not once have i spoken to a South African at a SA owed broker.
As soon as I refused to put in more money banxo did not care anymore. Unfortunately I cannot change my rating to a 1 star but take warning, stay away, your bank balance and peace of mind will thank you.
SK
Shaakira K's updateReviewer Update
03 Nov 2023, 20:50Received a call from Lexi who listened to the situation and did her best to come up with a solution to solve my concerns with banxo. She has succeeded in making the situation better.
SK
Shaakira K's update03 Nov 2023, 20:50
Reviewer Update
Received a call from Lexi who listened to the situation and did her best to come up with a solution to solve my concerns with banxo. She has succeeded in making the situation better.
BANXSO's replyOfficial
24 Jan 2024, 10:28We apologize for the less-than-satisfactory experience you've had on our platform.
To assist us in resolving this matter effectively, we kindly request that you provide further details of your experience. You can reach out to us directly at complaints [at] banxso.com. Upon receiving your email, our dedicated team will review the situation and take immediate action to rectify any issues.
Best regards,
Banxso Team
To assist us in resolving this matter effectively, we kindly request that you provide further details of your experience. You can reach out to us directly at complaints [at] banxso.com. Upon receiving your email, our dedicated team will review the situation and take immediate action to rectify any issues.
Best regards,
Banxso Team
BANXSO's reply24 Jan 2024, 10:28
Official
We apologize for the less-than-satisfactory experience you've had on our platform.
To assist us in resolving this matter effectively, we kindly request that you provide further details of your experience. You can reach out to us directly at complaints [at] banxso.com. Upon receiving your email, our dedicated team will review the situation and take immediate action to rectify any issues.
Best regards,
Banxso Team
To assist us in resolving this matter effectively, we kindly request that you provide further details of your experience. You can reach out to us directly at complaints [at] banxso.com. Upon receiving your email, our dedicated team will review the situation and take immediate action to rectify any issues.
Best regards,
Banxso Team