1 reviews | Active since Jan 2016
Lost huge savings on learning to trade through Banxso platform
<div>I tried to learn trading with Banxso, after clicking a link on one of the prominent social media platforms around mid-September 2024. I was assigned a Success Manager, Mr.+++++ . On the first meeting after he introduced himself and briefly orientated me on their trading platform, he started with putting pressure on me to invest more capital on the trading account with promises of significant investment returns. I refused initially but eventually with persistent offers every meeting, I gave in to his investment recommendations, which turned out be my life-time mistake. In short, I lost about R635k of savings in about 1,5 months, after four deposits. I feel so embarrassed about myself for not seeing through the manipulative investment offers by this Success Manager. In summary the warnings I ignored were: 1. The Success Manager does not use Teams, Skype, Zoom, etc. to see and recognize their face, even after I asked such. His answer was that the Banxso monitors the phone calls. 2. All the offers for more capital investments were supposed to be cleared same time. 3. The Success Manager discouraged me to use the SL (stop-loss) facility, when opening trades mostly saying it will kick me out the trades quickly, if the stock price becomes volatile. I argued few times with him on this approach. 4. He always said you can withdraw the capital investment after 5-10 days after the trade made profit. I tried once to withdraw R120k of the available R180k and he discouraged me not to withdraw high amounts in the beginning. 5. I was fooled by the initial profits (net R169k) I made in the first few weeks, which the Success Manager used to convince me to invest more. I have not withdrawn a single cent of my capital or profits made on the trading platform. 6. I never asked for a document from Banxso to understand the responsibility and accountability of the Success Manager from their Customer service for scrutiny. 7. I asked for a copy of the bonus rules before depositing the third investment, but the Success Manager said I don't need to worry as there is nothing strange in it. In reality, their bonus conditions are tough. 8. Lastly my bank's ***** team phoned me twice seeking to confirm if I am doing these bank transfers on my own without being under duress or coercion. 9. I should have exercised caution and stick to the basics I learnt in the online trading course and a book I read about trading, and not re**** on the Success Manager. 10. Lastly, I should have stuck to my plan of only learning to trade with a small amount of R4,7k, at least for 3-6 months first. Then only increase the investment to about R20k for another 6 months or so. I am sharing this information to warn other people not to repeat same expensive mistake as me.</div>
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
Email: Reach out via email at complaints [at] banxso.com
Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
Phone (Dedicated for Hello Peter visitors): Give us a call at ***
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
Kind regards,
The Banxso Team🦩
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
Email: Reach out via email at complaints [at] banxso.com
Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
Phone (Dedicated for Hello Peter visitors): Give us a call at ***
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
Kind regards,
The Banxso Team🦩
