CJ
Carika J
1 reviews | Active since Jul 2015
20 Dec 2023, 11:20
Funds withdrawal (refund) not coming through
I looked at the Banxso information and completed my details, within minutes an agent phoned me, ran me through the basics and I decided to transfer the minimum R4700. This showed in my wallet on the app. Then another person would've phoned me on the Monday in order to start trading.
In the meantime however I started looking at the Hellopeter reviews. They have a great rating, but all their positive ratings are posted within 3 minutes of one another, all with the same kind of look and feel which put me on edge as this looks and feels suspicious (like pay for reviews) - this is my opinion, not fact checked as there is no way to do this. I therefore requested that my R4700 be refunded. The app shows it was refunded on Monday, I also received an sms from Banxso stating this. To date I have not received any refund and no response to my query logged on the app.
Feels like I'm being duped.
Helpful (0)
Replies (3)0
Replies (3)
BANXSO's replyOfficial
24 Jan 2024, 10:26We apologize for the less-than-satisfactory experience you've had on our platform.
To assist us in resolving this matter effectively, we kindly request that you provide further details of your experience. You can reach out to us directly at complaints [at] banxso.com. Upon receiving your email, our dedicated team will review the situation and take immediate action to rectify any issues.
Best regards,
Banxso Team
To assist us in resolving this matter effectively, we kindly request that you provide further details of your experience. You can reach out to us directly at complaints [at] banxso.com. Upon receiving your email, our dedicated team will review the situation and take immediate action to rectify any issues.
Best regards,
Banxso Team
BANXSO's reply24 Jan 2024, 10:26
Official
We apologize for the less-than-satisfactory experience you've had on our platform.
To assist us in resolving this matter effectively, we kindly request that you provide further details of your experience. You can reach out to us directly at complaints [at] banxso.com. Upon receiving your email, our dedicated team will review the situation and take immediate action to rectify any issues.
Best regards,
Banxso Team
To assist us in resolving this matter effectively, we kindly request that you provide further details of your experience. You can reach out to us directly at complaints [at] banxso.com. Upon receiving your email, our dedicated team will review the situation and take immediate action to rectify any issues.
Best regards,
Banxso Team
CJ
Carika J's updateReviewer Update
15 Mar 2024, 21:55My refund was processed and deposited back into my account the day after I posted this review. The lady that contacted me was very helpful and adamant that they do not participate in any untrue reviews. I cannot confirm nor deny this.
CJ
Carika J's update15 Mar 2024, 21:55
Reviewer Update
My refund was processed and deposited back into my account the day after I posted this review. The lady that contacted me was very helpful and adamant that they do not participate in any untrue reviews. I cannot confirm nor deny this.
BANXSO's replyOfficial
17 Mar 2024, 14:52Dear Carika Johnstone,
Thank you for updating us through your Hello Peter review regarding the resolution of your refund issue. It is heartening to hear that after posting your review, the refund process was expedited, and you found the service from our representative to be helpful and assertive in addressing your concerns. At Banxso, we take the feedback from our clients seriously, especially those shared through platforms like Hello Peter, as they reflect directly on our commitment to transparency and integrity, not just within South Africa but in all the regions we serve.
We understand the critical nature of trust in our industry, especially when it comes to the accuracy and honesty of reviews. Rest assured, our team is dedicated to providing authentic and verifiable information. While you mentioned an uncer*****y about the nature of reviews, we want to reassure you and all our clients that Banxso is firmly against the practice of manipulating or fostering untrue reviews. Our goal is to build a trustworthy and reliable relationship with our clients, grounded in honesty and excellent service.
Your experience serves as an important reminder of our continuous mission to improve our processes and customer service. We are grateful for your patience and the opportunity to rectify the situation. Your feedback has been invaluable in helping us enhance our refund process and client communication.
Should you have any more questions, require further assistance, or wish to share additional feedback, please do not hesitate to reach out. Our team is committed to ensuring a positive and satisfactory experience for all our clients.
Thank you once again for choosing Banxso and for sharing your experience on Hello Peter. We look forward to serving you better in the future.
Warm regards,
Banxso Team!
Thank you for updating us through your Hello Peter review regarding the resolution of your refund issue. It is heartening to hear that after posting your review, the refund process was expedited, and you found the service from our representative to be helpful and assertive in addressing your concerns. At Banxso, we take the feedback from our clients seriously, especially those shared through platforms like Hello Peter, as they reflect directly on our commitment to transparency and integrity, not just within South Africa but in all the regions we serve.
We understand the critical nature of trust in our industry, especially when it comes to the accuracy and honesty of reviews. Rest assured, our team is dedicated to providing authentic and verifiable information. While you mentioned an uncer*****y about the nature of reviews, we want to reassure you and all our clients that Banxso is firmly against the practice of manipulating or fostering untrue reviews. Our goal is to build a trustworthy and reliable relationship with our clients, grounded in honesty and excellent service.
Your experience serves as an important reminder of our continuous mission to improve our processes and customer service. We are grateful for your patience and the opportunity to rectify the situation. Your feedback has been invaluable in helping us enhance our refund process and client communication.
Should you have any more questions, require further assistance, or wish to share additional feedback, please do not hesitate to reach out. Our team is committed to ensuring a positive and satisfactory experience for all our clients.
Thank you once again for choosing Banxso and for sharing your experience on Hello Peter. We look forward to serving you better in the future.
Warm regards,
Banxso Team!
BANXSO's reply17 Mar 2024, 14:52
Official
Dear Carika Johnstone,
Thank you for updating us through your Hello Peter review regarding the resolution of your refund issue. It is heartening to hear that after posting your review, the refund process was expedited, and you found the service from our representative to be helpful and assertive in addressing your concerns. At Banxso, we take the feedback from our clients seriously, especially those shared through platforms like Hello Peter, as they reflect directly on our commitment to transparency and integrity, not just within South Africa but in all the regions we serve.
We understand the critical nature of trust in our industry, especially when it comes to the accuracy and honesty of reviews. Rest assured, our team is dedicated to providing authentic and verifiable information. While you mentioned an uncer*****y about the nature of reviews, we want to reassure you and all our clients that Banxso is firmly against the practice of manipulating or fostering untrue reviews. Our goal is to build a trustworthy and reliable relationship with our clients, grounded in honesty and excellent service.
Your experience serves as an important reminder of our continuous mission to improve our processes and customer service. We are grateful for your patience and the opportunity to rectify the situation. Your feedback has been invaluable in helping us enhance our refund process and client communication.
Should you have any more questions, require further assistance, or wish to share additional feedback, please do not hesitate to reach out. Our team is committed to ensuring a positive and satisfactory experience for all our clients.
Thank you once again for choosing Banxso and for sharing your experience on Hello Peter. We look forward to serving you better in the future.
Warm regards,
Banxso Team!
Thank you for updating us through your Hello Peter review regarding the resolution of your refund issue. It is heartening to hear that after posting your review, the refund process was expedited, and you found the service from our representative to be helpful and assertive in addressing your concerns. At Banxso, we take the feedback from our clients seriously, especially those shared through platforms like Hello Peter, as they reflect directly on our commitment to transparency and integrity, not just within South Africa but in all the regions we serve.
We understand the critical nature of trust in our industry, especially when it comes to the accuracy and honesty of reviews. Rest assured, our team is dedicated to providing authentic and verifiable information. While you mentioned an uncer*****y about the nature of reviews, we want to reassure you and all our clients that Banxso is firmly against the practice of manipulating or fostering untrue reviews. Our goal is to build a trustworthy and reliable relationship with our clients, grounded in honesty and excellent service.
Your experience serves as an important reminder of our continuous mission to improve our processes and customer service. We are grateful for your patience and the opportunity to rectify the situation. Your feedback has been invaluable in helping us enhance our refund process and client communication.
Should you have any more questions, require further assistance, or wish to share additional feedback, please do not hesitate to reach out. Our team is committed to ensuring a positive and satisfactory experience for all our clients.
Thank you once again for choosing Banxso and for sharing your experience on Hello Peter. We look forward to serving you better in the future.
Warm regards,
Banxso Team!