Hellopeter
Share Your Experience
AZ
Arthur Z

1 reviews | Active since Nov 2023

18 Mar 2024, 17:37

Don't trade with Banxso

The most horrific time I've had with Banxso. First of all I was lured to they platform through the **** immediate Matrix ad. I was phoned by a Banxso rep who refused to get off the line until I paid $250 fee. R4800. I tried to explain to this rep that I was not comfortable joining until I did my research but she forced herself to stay on the line until I had paid. She even gave the phone to her Manger who went on to insult me because I wanted more time. That is the first thing. I was lured to the company under false advertising, a deep **** - is that even legal? I was then forced to pay the $250 (R4800).

To cut the story short the success Manger advised to take on trades. I lost all these trades and lost all my money. Banxso says they don't give financial advice but that's what the success Manger did. He gave me financial advice on bad trades and told me to take on certain trades! Is that legal? I lost money because of his advice.

Right now I just want my money back. I'm not interested in Banxso's stories or bonuses- I just want a full refund of the money I invested under a false advert, under bad financial advise, and under duress from the on-boarding team!

0
Replies (1)
BANXSO
BANXSO's reply18 Mar 2024, 17:52
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
  • Email: Reach out via email at complaints [at] banxso.com
  • Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
  • Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns. Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future. Kind regards,The Banxso Team🦩