MH
Mimmie H
1 reviews | Active since May 2012
11 Apr 2024, 17:24
DO NOT TRUST BANXCO
No Star if it was possible. Looking at the positive reviews, I guess you were very lucky with the right so called success Managers. Mine was only pressuring me and trying to persuade me - he pressured me to invest more and more and even later suggested I sell my car! It was only BIG PROMISES, and I received NO education or the promises of empowering clients. That is ******* - well, not with the success of Manager Alex. Also, they are not returning calls, and they start ignoring you when they see you won't add more funds. The worst is that every step I took was what he told me to do - I was never educated - and yes, this is the case for the Ombudsman! Annemarie P. and Annatjie S. confirmed that they do not trust these people! I've already complained early this year and plan to take it up with the OMBUDSMAN
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BANXSO's replyOfficial
12 Apr 2024, 08:27 Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at ***
BANXSO's reply12 Apr 2024, 08:27
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at ***