NP
Neha P

1 reviews | Active since Nov 2024

13 Nov 2024, 18:00

***** company!!!!

I was just reading an article on Instagram one day and came across this link which I Clicked on and it directed me to some website and than I received an call from an call centre who tried to convince to invest R4600 and at first I felt something is not right but than they way this guy was talking made me believe him and I transferred that amount after that an success manager call me the next day to take me through this app and how to invest an what to do,I followed what he said. I open an trade with just in 2 days not talking about the money I invested asking me to invest more than all of a sudden the success manager changed and I was dealing with another one same thing always asking to invest more and saying the level margin needs to be above 300% and I don’t have so much to maintain my profile and finally the last 2 times he made open an trade I lost everything and I emailed him to ask about proving to me that you guys are ***** he says what do mean and than I explained and the response was I didn’t do anything I tried to call you and let you know that close the trade but you didn’t so don’t waste my time I got other clients to see to…I mean am I a paper if the others are clients the attitude…guy be aware this company is ***** and I think people who do know it already needs to stand together to take some kind of actions ….this all our hard earned money going away for b***** like these to live luxuries life 😡😡😡😡

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Replies (1)
BANXSO
BANXSO's reply14 Nov 2024, 09:51
Official
Good day,
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
 
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
 
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
 
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions  to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
 
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
Email: Reach out via email at complaints [at] banxso.com
Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
Phone (Dedicated for Hello Peter visitors): Give us a call at ***
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
 
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
 
Kind regards,
The Banxso Team🦩