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Carin S. Smit
1 reviews | Active since Dec 2019
08 Nov 2023, 17:18
Caveat Emptor! Investor beware - Banxsa bets against your trades......
Similar to Melissa P, I also got lured onto this site by a promise of a "success manager" training and guiding the trades.
THEY ADVERTISE ZERO COMMISSION, BUT FROM THE GET-GO DANIELE SPOKE ABOUT COMMISSIONS AND SWAPS AND SPOKE OVER ME WHEN I TRIED TO FIND OUT WHY THEY WERE NOT HONOURING THEIR ADVERTISED ZERO COMMISSION POLICY.
Sadly the SM (success manager), made recommendations for "long-term trades", and instructed me to set Stop Losses and Take Profit margins which closed out over a weekend leaving with less than half of my investment intact.
It was like a game to to Daniele Avenia (I'm sure it is not his real name) - he would call, do a big sch**** and then say I needed to only deposit another R130,000 to make this huge gain!!!
I initially kept depositing, but soon detected a pattern and like Melissa P says, the moment Daniel got wind of the fact that you were not depositing any more funds, he moved to the next "client" - I felt all the time that the trades he recommended were set up to benefit the "platform" and to be against me.
I was right - he completely lost interest, became brusque, and sent me trades to set up on my own today, promising repeatedly over the time I have been on BANXSO to call and never does., Both trades cashed out in favour of the platform [????] and lost me another R17,000 today.
These trades were supposed to be day-trades which would make up for the huge losses suffered the past few days. He never followed-up, didn't call as agreed and never apologized for the financial mis-management of my trades. EVERY trade which made me a little money (R6000 or R1200) were set by me alone and EVERY trade which lost me tens of thousands, were set by him or on his recommendation.
I am very disheartened and discouraged, as their internal management seems to consist of Daniele, Daniele and Daniele, as no-one is getting back to me when I lodge either a request for help or a complaint.
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Carin S. Smit's updateReviewer Update
09 Nov 2023, 18:13After writing the review seen here, I finally had an email from Daniele Aveina - supposedly based in the Greek Isles. He wrote to NOT place any trades till he contacts me at 15:30 PM today - like umpteen times before, he simply never calls when he says he will, and never apologizes when he doesn't. I lost a golden opportunity to trade the Initial Jobless Claims today.
I wish to state for the record that I am a pensioner, have cancer, and work for myself. The main reason why I came to BANXSO is out of desperation and in response to an advert that was highly misleading about being able to make money trading the new Chinese government Crypto currency profitably.
I cannot work for the foreseeable future and found myself in a position where I needed to trade money for income to meet my monthly expenses as I spent all my livelihood and income a year ago on treatment. All I wanted was a steady day trade that would accumulate into a sum that could be used as my monthly income and then the surplus could be invested in long-term trades.
I explained this to Daniele multiple times. He seemed to NOT listen and was pre-occupied with getting a sch**** off to me about depositing MORE MONEY. He remained borderline involved in the process, till he heard on the 3rd night that I was NOT going to deposit one cent more - what he had is what we needed to use to trade with.
We missed the Non-Farm workers trade due to his emphatic demand we invest my monty in Natural Gas, where I lost R141,000 - the entire traded amount!!!, Beyond that, he became brusque, lost interest and pretty much disappeared.
I asked via the help desk that he be contacted to get back to me or that I be given another success manager - this didn't happen and Daniele called me one final time with a rushed (and I mean RUSHED!) call saying he was sending me two trades - to insert the numbers - that these were dead-certain and our "strategy" would be to deposit funds daily like this and recoup my losses.
Needless to say, both trades he sent through bombed and left me in a flat spin.
I am livid and disappointed, as I don't have the trading acumen to do this on my own and came to BANXSO after reading up on their glorious support, wonderfully easy platform, and pro-South African service orientation.
These are all simply empty words and promises, when BANXSO cannot even take the trouble to contact me personally and refund me for this massive financial loss whilst I am sick - just to give you some perspective - I sold my car - my only means of transport as a 65-year-old sick pensioner, to fund this account in the hope of earning a steady day-to-day trading income with the tutoring and training BANXSO promised to deliver.
If you are reading this and you are a pensioner - read ALL the reviews -good and bad, gleam what you can and ask for one of the more reliable and sound success managers (that is, IF BANXSO will let you have Lexi or one of the names mentioned as reliable and caring), if not, rather go gamble away your money at a casino - at least you will see some exciting sites whilst there - as the promise of a stable investment platform, meant to favour those with little to invest and helping those with little grow their money, seems to simply be a pipe-dream...
This company seems to feed off the poor and those who are gullible and poorly informed about the investment scene.
I wish to state for the record that I am a pensioner, have cancer, and work for myself. The main reason why I came to BANXSO is out of desperation and in response to an advert that was highly misleading about being able to make money trading the new Chinese government Crypto currency profitably.
I cannot work for the foreseeable future and found myself in a position where I needed to trade money for income to meet my monthly expenses as I spent all my livelihood and income a year ago on treatment. All I wanted was a steady day trade that would accumulate into a sum that could be used as my monthly income and then the surplus could be invested in long-term trades.
I explained this to Daniele multiple times. He seemed to NOT listen and was pre-occupied with getting a sch**** off to me about depositing MORE MONEY. He remained borderline involved in the process, till he heard on the 3rd night that I was NOT going to deposit one cent more - what he had is what we needed to use to trade with.
We missed the Non-Farm workers trade due to his emphatic demand we invest my monty in Natural Gas, where I lost R141,000 - the entire traded amount!!!, Beyond that, he became brusque, lost interest and pretty much disappeared.
I asked via the help desk that he be contacted to get back to me or that I be given another success manager - this didn't happen and Daniele called me one final time with a rushed (and I mean RUSHED!) call saying he was sending me two trades - to insert the numbers - that these were dead-certain and our "strategy" would be to deposit funds daily like this and recoup my losses.
Needless to say, both trades he sent through bombed and left me in a flat spin.
I am livid and disappointed, as I don't have the trading acumen to do this on my own and came to BANXSO after reading up on their glorious support, wonderfully easy platform, and pro-South African service orientation.
These are all simply empty words and promises, when BANXSO cannot even take the trouble to contact me personally and refund me for this massive financial loss whilst I am sick - just to give you some perspective - I sold my car - my only means of transport as a 65-year-old sick pensioner, to fund this account in the hope of earning a steady day-to-day trading income with the tutoring and training BANXSO promised to deliver.
If you are reading this and you are a pensioner - read ALL the reviews -good and bad, gleam what you can and ask for one of the more reliable and sound success managers (that is, IF BANXSO will let you have Lexi or one of the names mentioned as reliable and caring), if not, rather go gamble away your money at a casino - at least you will see some exciting sites whilst there - as the promise of a stable investment platform, meant to favour those with little to invest and helping those with little grow their money, seems to simply be a pipe-dream...
This company seems to feed off the poor and those who are gullible and poorly informed about the investment scene.
CSS
Carin S. Smit's update09 Nov 2023, 18:13
Reviewer Update
After writing the review seen here, I finally had an email from Daniele Aveina - supposedly based in the Greek Isles. He wrote to NOT place any trades till he contacts me at 15:30 PM today - like umpteen times before, he simply never calls when he says he will, and never apologizes when he doesn't. I lost a golden opportunity to trade the Initial Jobless Claims today.
I wish to state for the record that I am a pensioner, have cancer, and work for myself. The main reason why I came to BANXSO is out of desperation and in response to an advert that was highly misleading about being able to make money trading the new Chinese government Crypto currency profitably.
I cannot work for the foreseeable future and found myself in a position where I needed to trade money for income to meet my monthly expenses as I spent all my livelihood and income a year ago on treatment. All I wanted was a steady day trade that would accumulate into a sum that could be used as my monthly income and then the surplus could be invested in long-term trades.
I explained this to Daniele multiple times. He seemed to NOT listen and was pre-occupied with getting a sch**** off to me about depositing MORE MONEY. He remained borderline involved in the process, till he heard on the 3rd night that I was NOT going to deposit one cent more - what he had is what we needed to use to trade with.
We missed the Non-Farm workers trade due to his emphatic demand we invest my monty in Natural Gas, where I lost R141,000 - the entire traded amount!!!, Beyond that, he became brusque, lost interest and pretty much disappeared.
I asked via the help desk that he be contacted to get back to me or that I be given another success manager - this didn't happen and Daniele called me one final time with a rushed (and I mean RUSHED!) call saying he was sending me two trades - to insert the numbers - that these were dead-certain and our "strategy" would be to deposit funds daily like this and recoup my losses.
Needless to say, both trades he sent through bombed and left me in a flat spin.
I am livid and disappointed, as I don't have the trading acumen to do this on my own and came to BANXSO after reading up on their glorious support, wonderfully easy platform, and pro-South African service orientation.
These are all simply empty words and promises, when BANXSO cannot even take the trouble to contact me personally and refund me for this massive financial loss whilst I am sick - just to give you some perspective - I sold my car - my only means of transport as a 65-year-old sick pensioner, to fund this account in the hope of earning a steady day-to-day trading income with the tutoring and training BANXSO promised to deliver.
If you are reading this and you are a pensioner - read ALL the reviews -good and bad, gleam what you can and ask for one of the more reliable and sound success managers (that is, IF BANXSO will let you have Lexi or one of the names mentioned as reliable and caring), if not, rather go gamble away your money at a casino - at least you will see some exciting sites whilst there - as the promise of a stable investment platform, meant to favour those with little to invest and helping those with little grow their money, seems to simply be a pipe-dream...
This company seems to feed off the poor and those who are gullible and poorly informed about the investment scene.
I wish to state for the record that I am a pensioner, have cancer, and work for myself. The main reason why I came to BANXSO is out of desperation and in response to an advert that was highly misleading about being able to make money trading the new Chinese government Crypto currency profitably.
I cannot work for the foreseeable future and found myself in a position where I needed to trade money for income to meet my monthly expenses as I spent all my livelihood and income a year ago on treatment. All I wanted was a steady day trade that would accumulate into a sum that could be used as my monthly income and then the surplus could be invested in long-term trades.
I explained this to Daniele multiple times. He seemed to NOT listen and was pre-occupied with getting a sch**** off to me about depositing MORE MONEY. He remained borderline involved in the process, till he heard on the 3rd night that I was NOT going to deposit one cent more - what he had is what we needed to use to trade with.
We missed the Non-Farm workers trade due to his emphatic demand we invest my monty in Natural Gas, where I lost R141,000 - the entire traded amount!!!, Beyond that, he became brusque, lost interest and pretty much disappeared.
I asked via the help desk that he be contacted to get back to me or that I be given another success manager - this didn't happen and Daniele called me one final time with a rushed (and I mean RUSHED!) call saying he was sending me two trades - to insert the numbers - that these were dead-certain and our "strategy" would be to deposit funds daily like this and recoup my losses.
Needless to say, both trades he sent through bombed and left me in a flat spin.
I am livid and disappointed, as I don't have the trading acumen to do this on my own and came to BANXSO after reading up on their glorious support, wonderfully easy platform, and pro-South African service orientation.
These are all simply empty words and promises, when BANXSO cannot even take the trouble to contact me personally and refund me for this massive financial loss whilst I am sick - just to give you some perspective - I sold my car - my only means of transport as a 65-year-old sick pensioner, to fund this account in the hope of earning a steady day-to-day trading income with the tutoring and training BANXSO promised to deliver.
If you are reading this and you are a pensioner - read ALL the reviews -good and bad, gleam what you can and ask for one of the more reliable and sound success managers (that is, IF BANXSO will let you have Lexi or one of the names mentioned as reliable and caring), if not, rather go gamble away your money at a casino - at least you will see some exciting sites whilst there - as the promise of a stable investment platform, meant to favour those with little to invest and helping those with little grow their money, seems to simply be a pipe-dream...
This company seems to feed off the poor and those who are gullible and poorly informed about the investment scene.
BANXSO's replyOfficial
28 Nov 2023, 21:03Dear Carin,
We appreciate your feedback, and we're sorry to hear about the issues you've encountered.
To ensure that we can address your concerns promptly and effectively, we kindly request you to reach out to our customer service team via email at ***. Please provide detailed information about your issue, and our dedicated team will assist you in resolving it as quickly as possible.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Team Banxso.
We appreciate your feedback, and we're sorry to hear about the issues you've encountered.
To ensure that we can address your concerns promptly and effectively, we kindly request you to reach out to our customer service team via email at ***. Please provide detailed information about your issue, and our dedicated team will assist you in resolving it as quickly as possible.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Team Banxso.
BANXSO's reply28 Nov 2023, 21:03
Official
Dear Carin,
We appreciate your feedback, and we're sorry to hear about the issues you've encountered.
To ensure that we can address your concerns promptly and effectively, we kindly request you to reach out to our customer service team via email at ***. Please provide detailed information about your issue, and our dedicated team will assist you in resolving it as quickly as possible.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Team Banxso.
We appreciate your feedback, and we're sorry to hear about the issues you've encountered.
To ensure that we can address your concerns promptly and effectively, we kindly request you to reach out to our customer service team via email at ***. Please provide detailed information about your issue, and our dedicated team will assist you in resolving it as quickly as possible.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Team Banxso.
CSS
Carin S. Smit's updateReviewer Update
28 Dec 2023, 13:51I have now written a formal complaint to your Complaints Department and await your formal reply.
There have been many irregularities, impossibly weak Customer Service, non-responsiveness to complaints and even when servicing a complaint and we agree to move forward, the service and support didn't improve at all. I can't count how many appointments were made which were never kept and how many times I had to plead for a "success manager" to please get back to me - without any response.
I lost a total of R370,000 though no fault of my own - but will take responsibility for R93,000 of those losses, as I went ahead and placed trades to the tune of R93,000 without support as the help promised wasn't forthcoming and I was desperate. During this last trade loss, the undersea cable in Cape Town for Wondernet was down and I was unaware of this, so lost the trades as I couldn't open or close trades in time. For the rest, BANXSO needs to take full responsibility, as your service was abysmal and your promises empty.
I am extremely traumatized and disappointed.
There have been many irregularities, impossibly weak Customer Service, non-responsiveness to complaints and even when servicing a complaint and we agree to move forward, the service and support didn't improve at all. I can't count how many appointments were made which were never kept and how many times I had to plead for a "success manager" to please get back to me - without any response.
I lost a total of R370,000 though no fault of my own - but will take responsibility for R93,000 of those losses, as I went ahead and placed trades to the tune of R93,000 without support as the help promised wasn't forthcoming and I was desperate. During this last trade loss, the undersea cable in Cape Town for Wondernet was down and I was unaware of this, so lost the trades as I couldn't open or close trades in time. For the rest, BANXSO needs to take full responsibility, as your service was abysmal and your promises empty.
I am extremely traumatized and disappointed.
CSS
Carin S. Smit's update28 Dec 2023, 13:51
Reviewer Update
I have now written a formal complaint to your Complaints Department and await your formal reply.
There have been many irregularities, impossibly weak Customer Service, non-responsiveness to complaints and even when servicing a complaint and we agree to move forward, the service and support didn't improve at all. I can't count how many appointments were made which were never kept and how many times I had to plead for a "success manager" to please get back to me - without any response.
I lost a total of R370,000 though no fault of my own - but will take responsibility for R93,000 of those losses, as I went ahead and placed trades to the tune of R93,000 without support as the help promised wasn't forthcoming and I was desperate. During this last trade loss, the undersea cable in Cape Town for Wondernet was down and I was unaware of this, so lost the trades as I couldn't open or close trades in time. For the rest, BANXSO needs to take full responsibility, as your service was abysmal and your promises empty.
I am extremely traumatized and disappointed.
There have been many irregularities, impossibly weak Customer Service, non-responsiveness to complaints and even when servicing a complaint and we agree to move forward, the service and support didn't improve at all. I can't count how many appointments were made which were never kept and how many times I had to plead for a "success manager" to please get back to me - without any response.
I lost a total of R370,000 though no fault of my own - but will take responsibility for R93,000 of those losses, as I went ahead and placed trades to the tune of R93,000 without support as the help promised wasn't forthcoming and I was desperate. During this last trade loss, the undersea cable in Cape Town for Wondernet was down and I was unaware of this, so lost the trades as I couldn't open or close trades in time. For the rest, BANXSO needs to take full responsibility, as your service was abysmal and your promises empty.
I am extremely traumatized and disappointed.
BANXSO's replyOfficial
15 Mar 2024, 09:57Good day,
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
Kind regards,
The Banxso Team🦩
BANXSO's reply15 Mar 2024, 09:57
Official
Good day,
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
Kind regards,
The Banxso Team🦩