ML
Michael L

1 reviews | Active since Sept 2017

10 Nov 2024, 08:38

Beware of Banxso investment platform

Beware of Banxso Investment Platform

I had a terrible experience with Banxso. They act unprofessionally and don’t treat their clients well at all. After I was in a car accident, I was unable to trade for about four months due to my recovery. Instead of understanding, Banxso completely wiped out my account, taking more than R40,000. In all my other platforms my money remained intact !!!

They make endless excuses and don’t take responsibility. Although they’re registered with the FSCA, I’ve reached out with all my information, but I’m still waiting for a response. I will publish the answer from the FCSA . To all South Africans, please don’t put your money in this platform! Banxso operates out of Bulgaria, and the consultants even use **** names. This platform simply cannot be trusted.

I’ve shared my experience with training centers across the country to warn investors. If you need proof of what happened, feel free to contact me—I’ll send you the evidence. Also my number is published you can call me or WhatsApp me .

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Replies (1)
BANXSO
BANXSO's reply11 Nov 2024, 10:16
Official
Good day,
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
 
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
 
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
 
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions  to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
 
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
Email: Reach out via email at complaints [at] banxso.com
Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
Phone (Dedicated for Hello Peter visitors): Give us a call at ***
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
 
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
 
Kind regards,
The Banxso Team🦩