TP
Trevor P
1 reviews | Active since Jun 2016
29 Nov 2023, 14:17
Better Service from Lexi Hadid, Banxso, will review in one month
After a recent complaint I made about services from Banxso I received a call from Lexi Hadid from Banxso, who read my review and took immediate action to assist me with all my issues. I hope now going forward my new success manager allocated to me will be much more friendly and competent. I will write a review again in one month on this experience.
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BANXSO's replyOfficial
15 Mar 2024, 09:54Dear Trevor Porter,
Thank you for your feedback and for giving us the opportunity to address your concerns through Lexi Hadid's immediate assistance. We're glad to hear that action was taken promptly to support you and address the issues you've experienced with our service. At Banxso, we are committed to continuous improvement and ensuring our clients have positive and productive experiences.
It's encouraging to know that you've noticed a difference following your complaint and that you're open to observing how these changes impact your experience moving forward. We have every confidence in your new success manager and believe that their dedication and competency will meet, if not exceed, your expectations.
It's encouraging to know that you've noticed a difference following your complaint and that you're open to observing how these changes impact your experience moving forward. We have every confidence in your new success manager and believe that their dedication and competency will meet, if not exceed, your expectations.
We eagerly await your review in a month and are hopeful for a more favorable assessment as we strive to make your trading journey as smooth and successful as possible. Should you have any questions, concerns, or additional feedback in the meantime, please do not hesitate to reach us via email : cs [at] banxso.com.
Your trust in Banxso is important to us, and we are dedicated to ensuring your satisfaction.
Warm regards,
Banxso Team!
Banxso Team!
BANXSO's reply15 Mar 2024, 09:54
Official
Dear Trevor Porter,
Thank you for your feedback and for giving us the opportunity to address your concerns through Lexi Hadid's immediate assistance. We're glad to hear that action was taken promptly to support you and address the issues you've experienced with our service. At Banxso, we are committed to continuous improvement and ensuring our clients have positive and productive experiences.
It's encouraging to know that you've noticed a difference following your complaint and that you're open to observing how these changes impact your experience moving forward. We have every confidence in your new success manager and believe that their dedication and competency will meet, if not exceed, your expectations.
It's encouraging to know that you've noticed a difference following your complaint and that you're open to observing how these changes impact your experience moving forward. We have every confidence in your new success manager and believe that their dedication and competency will meet, if not exceed, your expectations.
We eagerly await your review in a month and are hopeful for a more favorable assessment as we strive to make your trading journey as smooth and successful as possible. Should you have any questions, concerns, or additional feedback in the meantime, please do not hesitate to reach us via email : cs [at] banxso.com.
Your trust in Banxso is important to us, and we are dedicated to ensuring your satisfaction.
Warm regards,
Banxso Team!
Banxso Team!