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AJ
ANDRE J

1 reviews | Active since Oct 2021

25 Jan 2024, 12:15

BANXSO..CAN WE TRUST THEIR ADVICE?

Good day INVESTMENTS @ BANXSO My first invest was for R5000 arrange by one Michael an advisor. The second one R100 000 also with Michael. The for R 30 000 also Michael. LOST THE WHOLE AMOUNT IN A FEW DAYS. I was brought under the impression, that M will manage my account! No ways, he was fast asleep! A month or so I received a call from one Alex from BANXSO, he suggested that I should try again in a fund suggested by him. So I did and I received an email with BANXSO's bank details on it. So, I paid the R10 000 into that account. After about ten minutes another email arrived with bank details on. This was actually very scary because it contained different account details. I immediately phoned them and they confirm the details of the last email. So, apperently, I was ****med. Could it be some one in the office of BANXSO or how could a ****mer react so fast. It was reported to them and a guy called Joe Baretta."***" He made numerous promises and asked me not to report this to Hellopeter. This email rom him was received on 04/08 2023 and since than not a word from him! CAN YOU PLEASE HELP ME TO RECOUPE MY RIO OOO.

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Replies (1)
BANXSO
BANXSO's reply26 Jan 2024, 11:42
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
  • Email: Reach out via email at complaints [at] banxso.com
  • Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
  • Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns. Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future. Kind regards,The Banxso Team🦩