1 reviews | Active since Nov 2024
Banxso Success managers - bad experience
I have had the most terrible experience with Banxso. As soon as I have deposited the R4500 they contacted me and allocated a success Manager named Lefteris Lanis. I was very skeptical at first and he promised that we will make good profits but I need to deposit R100,000. At first the profits were small so he started asking for more money. The problem started with the overnight trades like Nasdaq and Crypto currencies which they asked me to trade. These trades were eating away my money. In the end I have lost +- R500,000. During this time I have sent emails complaining but they did not reply to my emails. I have sent emails to their complaints department and they promised to investigate. After 6 weeks I have had no response and I started complaining on trust pilot and Hellopeter. I suddenly received emails from Richard Kitts and Alex Psarakis. Their suggestion was that we settle but I must remove all my complains from all websites and no further communication. They sent me Settlement forms which I was not happy with. They offered me R70,000 to be deposited into my account, R30,000 in my trading account and R800,000 bonus. The bonus is no good because you do not get any profit from it.
I was very ill with depression at the time and did not sign the forms. early November I have tried to get hold of Richard, Alex and the complains department but received no answer to my emails.
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
Email: Reach out via email at complaints [at] banxso.com
Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
Phone (Dedicated for Hello Peter visitors): Give us a call at ***
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
Kind regards,
The Banxso Team🦩
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
Email: Reach out via email at complaints [at] banxso.com
Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
Phone (Dedicated for Hello Peter visitors): Give us a call at ***
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
Kind regards,
The Banxso Team🦩
I will send a complaint through to the press and FSCA
I will send a complaint through to the press and FSCA
We deeply regret the experience you’ve had and sincerely apologize for any distress caused. We take your concerns very seriously and are escalating this matter internally to ensure it receives the attention it deserves.Please feel free to reach our team via email : complaints [at] banxso.com
Kind regards,
Banxso Team
We deeply regret the experience you’ve had and sincerely apologize for any distress caused. We take your concerns very seriously and are escalating this matter internally to ensure it receives the attention it deserves.Please feel free to reach our team via email : complaints [at] banxso.com
Kind regards,
Banxso Team