ES
Elise S
1 reviews | Active since Jul 2018
11 Apr 2024, 09:07
Banxso: obtuse & averse to withdrawal/refund requests
Due to unforeseen circumstances, I approached Banxso on 26 February 2024 to process a withdrawal from my account in order to close it. I have been sent from pillar to post since my initial request. I have co-operated fully, completed their 3rd party forms & sent document requested on numerous occasions but to no avail. Its just a constant run around - I feel like I am playing ping-pong with no end in sight. Every time Banxso declines my withdrawal request due to "missing documents" which I have sent over & over again & received "acknowledgement of receipt from Banxso", only to be rejected. I'm afraid Banxso are quick to take your deposit but are totally obtuse & averse to giving back what is not their money to withhold.
Helpful (0)
Replies (5)0
Replies (5)
BANXSO's replyOfficial
11 Apr 2024, 10:29 Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at 0_7_1 _6_0_5_ 6_1_8_0
BANXSO's reply11 Apr 2024, 10:29
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at 0_7_1 _6_0_5_ 6_1_8_0
ES
Elise S's updateReviewer Update
16 Aug 2024, 10:59I received the above response on 11 April 2024. Needless to say it is the standard response AND I have reached out many times prior to resorting to this site.
If anyone is in two minds about whether or not to invest with Banxso I can only say I wouldn't advise it at all. I still have not been reimbursed. No attempt has been made to make amends or to assist me further.
Huge disappointment!!! No doubt, based on historical evidence, nothing will happen.... and I wont get my money back.
Don't "BANX SO" - "BANX" with a more trustworthy option with integrity.
If anyone is in two minds about whether or not to invest with Banxso I can only say I wouldn't advise it at all. I still have not been reimbursed. No attempt has been made to make amends or to assist me further.
Huge disappointment!!! No doubt, based on historical evidence, nothing will happen.... and I wont get my money back.
Don't "BANX SO" - "BANX" with a more trustworthy option with integrity.
ES
Elise S's update16 Aug 2024, 10:59
Reviewer Update
I received the above response on 11 April 2024. Needless to say it is the standard response AND I have reached out many times prior to resorting to this site.
If anyone is in two minds about whether or not to invest with Banxso I can only say I wouldn't advise it at all. I still have not been reimbursed. No attempt has been made to make amends or to assist me further.
Huge disappointment!!! No doubt, based on historical evidence, nothing will happen.... and I wont get my money back.
Don't "BANX SO" - "BANX" with a more trustworthy option with integrity.
If anyone is in two minds about whether or not to invest with Banxso I can only say I wouldn't advise it at all. I still have not been reimbursed. No attempt has been made to make amends or to assist me further.
Huge disappointment!!! No doubt, based on historical evidence, nothing will happen.... and I wont get my money back.
Don't "BANX SO" - "BANX" with a more trustworthy option with integrity.
BANXSO's replyOfficial
19 Aug 2024, 08:45Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at 0_7_1 _6_0_5_ 6_1_8_0
BANXSO's reply19 Aug 2024, 08:45
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at 0_7_1 _6_0_5_ 6_1_8_0
ES
Elise S's updateReviewer Update
19 Aug 2024, 10:20Standard automated respone to my initial post & my 2nd post. Do you see how impossible it is to get through to BANXSO to try to bring closure. Such a disappointing response or lack of a response allowing for communication channels to open up towards resolution. No shame. No integrity. Sad.
ES
Elise S's update19 Aug 2024, 10:20
Reviewer Update
Standard automated respone to my initial post & my 2nd post. Do you see how impossible it is to get through to BANXSO to try to bring closure. Such a disappointing response or lack of a response allowing for communication channels to open up towards resolution. No shame. No integrity. Sad.
BANXSO's replyOfficial
29 Aug 2024, 09:15Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at 0_7_1 _6_0_5_ 6_1_8_0
BANXSO's reply29 Aug 2024, 09:15
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at 0_7_1 _6_0_5_ 6_1_8_0