VE
Velta E

1 reviews | Active since Feb 2011

12 Nov 2024, 15:33

Banxso financial operations

Following an advert about a robot platform that invests and trades automatically, Banxso approached me saying that they are the marketers of that software. I had to invest R4700 and start trading with the assistance of a success manager. So 2 untruthful statements so far. Then the so called success manager told me that I had to put 20k in order for him to make sense to spend some time with me which I did. In the end after several changes of success managers, a lot of talk, a lot of misleading instructions, serious pressure to constantly increase my capital, unprofessional reasoning and untruthful suggestions , I lost all my capital. They didn't stop there but continued persisting telephonically to put more capital in this, different callers every time and different manipulations.

********* company to deal with and the result is certainly the loss of your money as they are neither knowledgeable, professional or honest. Never entrust your hardly earned savings to them ! They are ruthless and provocative becoming at times offensive and irritative. As all success managers I ve dealt with have the same attitude it comes down that their training is based on the same factors: squeeze the client, mention untruthful facts, deal with client in a bully way, make client feel bad and guilty, put.the error and failure on them, ....

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Replies (3)
BANXSO
BANXSO's reply12 Nov 2024, 15:53
Official
Good day,
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
 
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
 
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
 
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions  to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
 
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
Email: Reach out via email at complaints [at] banxso.com
Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
Phone (Dedicated for Hello Peter visitors): Give us a call at ***
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
 
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
 
Kind regards,
The Banxso Team🦩 
VE
Velta E's update12 Nov 2024, 15:59
Reviewer Update
No reply whatsoever so far
BANXSO
BANXSO's reply13 Nov 2024, 10:33
Official
Good day,
Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced.
 
We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused.
 
Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction.
 
We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions  to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better.
 
To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
Email: Reach out via email at complaints [at] banxso.com
Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
Phone (Dedicated for Hello Peter visitors): Give us a call at ***
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns.
 
Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future.
 
Kind regards,
The Banxso Team🦩