ST
Steven T
1 reviews | Active since Dec 2023
01 Dec 2023, 13:23
Banxso empty promises
Agree with both Donald B and Belinda. Banxso is eager to assist you only when they can get your money. It seems that you are ONLY important to gain funds but once they have all that they think they can get they don't even respond to your mails or calls any longer. Beware of CONTINED PROMISES , VERY HIGH SWAPS but no fulfilment. My broker changed from Stefan to Ace when asking why I was only allowed to deal in Forex and not stocks. Ace came on board and enlightened me to what is needed. A minimum of R100 000-00 for Forex , Commodities R 500 000-00 and Stocks R 1 000 000-00 otherwise you wasting your time . This is a stark contrast from the R 4 700-00 deposit. Currently my investment has moved from R 10K to R20K to R120K . Its here where I have drawn the same conclusion as Donal and Belinda . I have invested a total of R120K they still wanting more and I am still waiting on the so called reserved spot for the 1st of December Christmas rally. Nothing as yet....
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BANXSO's replyOfficial
24 Jan 2024, 10:23Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0
Best regards,
BANXSO's reply24 Jan 2024, 10:23
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0
Best regards,