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CS
Charmaine S

1 reviews | Active since May 2013

06 Jan 2024, 23:09

Banxso: *****elent Forex Website

I keep getting a "restricted country" error code when I try to register for an account. (I live in South Africa - Banxso claims that they're a South African Forex company in Cape Town. This is usually an indication that they're operating from a foreign company. Dillon from customer services told me that I have to pay R4800 before I can access any platform, robot, or open a free demo account. This is highly suspicious to first pay a big amount before you can open a free demo account or access features on the platforms. Red lights. Please be careful. (I didn't deposited any money onto their website.)

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Replies (6)
CS
Charmaine S's update06 Jan 2024, 23:17
Reviewer Update
This is usually an indication that they're operating from a foreign company. Correction: foreign country
CS
Charmaine S's update07 Jan 2024, 05:47
Reviewer Update
I've read a lot of these negative comments. It's horrifying what Banxso did to all these people. Most of tem are old people. People should report them to the police and get their money back.
CS
Charmaine S's update07 Jan 2024, 10:20
Reviewer Update
Misleading information and a big ****. People lost a LOT of money.
BANXSO
BANXSO's reply08 Jan 2024, 15:56
Official
Hello Charmaine, We apologize for the less-than-satisfactory experience you've had on our platform. To assist us in resolving this matter effectively, we kindly request that you provide further details of your experience. You can reach out to us directly at complaints [at] banxso.com. Upon receiving your email, our dedicated team will review the situation and take immediate action to rectify any issues.  Best regards,
Banxso Team
CS
Charmaine S's update08 Jan 2024, 16:08
Reviewer Update
Today (8 January 2024) I've received numerous calls from Banxso trying to convince me to deposit money. Banxso doesn't allow me to see any information live or register a demo account before paying the R4800. Really???????????????????????????????? Please STOP this harassment!!!
BANXSO
BANXSO's reply15 Mar 2024, 09:42
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
  • Email: Reach out via email at complaints [at] banxso.com
  • Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
  • Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0
After our thorough investigation, we will reach out to you by your registered email to discuss our findings and the steps we've taken to address your concerns. Thank you again for bringing this to our attention. Your insights are invaluable in helping us enhance our services. We sincerely hope to have the opportunity to regain your trust and demonstrate our dedication to your satisfaction in the future. Kind regards,The Banxso Team🦩