kW
karen W
1 reviews | Active since Aug 2011
20 Mar 2024, 12:37
abrupt and rude onboarding agent
Trying to get started but find that the onboarding specialist Sachin is very rude and abrupt I told him i had a sick pet and couldnt do the deposit as i was out all day and said that the investor had sat waiting all day for me and he said they very busy, i told him i would let him know when i paid in so didnt expect anyone to be sitting waiting for me, can you please put me onto another onboarding specialist thank you Karen
Helpful (0)
Replies (8)0
Replies (8)
BANXSO's replyOfficial
20 Mar 2024, 12:48 Dear Karen West,
We're sincerely sorry to hear about your experience with our onboarding specialist, Sachin. It's concerning to learn that your interaction was anything less than courteous and understanding, especially during a difficult personal time. Our team members are trained to provide supportive, respectful service, and it seems we've fallen short in this instance.
Please rest assured, we take your feedback very seriously and are committed to ensuring all our clients feel valued and respected throughout their onboarding process and beyond. We will address this matter internally and take appropriate steps to prevent such occurrences in the future.
To accommodate your request, we will assign you to another onboarding specialist who will be in touch shortly to assist you further. Your comfort and satisfaction with our service are paramount, and we're here to support you every step of the way.
Thank you for bringing this to our attention, and please accept our deepest apologies for any distress caused. We look forward to providing you with a more positive experience moving forward.
Warm regards,
Banxso Team!
We're sincerely sorry to hear about your experience with our onboarding specialist, Sachin. It's concerning to learn that your interaction was anything less than courteous and understanding, especially during a difficult personal time. Our team members are trained to provide supportive, respectful service, and it seems we've fallen short in this instance.
Please rest assured, we take your feedback very seriously and are committed to ensuring all our clients feel valued and respected throughout their onboarding process and beyond. We will address this matter internally and take appropriate steps to prevent such occurrences in the future.
To accommodate your request, we will assign you to another onboarding specialist who will be in touch shortly to assist you further. Your comfort and satisfaction with our service are paramount, and we're here to support you every step of the way.
Thank you for bringing this to our attention, and please accept our deepest apologies for any distress caused. We look forward to providing you with a more positive experience moving forward.
Warm regards,
Banxso Team!
BANXSO's reply20 Mar 2024, 12:48
Official
Dear Karen West,
We're sincerely sorry to hear about your experience with our onboarding specialist, Sachin. It's concerning to learn that your interaction was anything less than courteous and understanding, especially during a difficult personal time. Our team members are trained to provide supportive, respectful service, and it seems we've fallen short in this instance.
Please rest assured, we take your feedback very seriously and are committed to ensuring all our clients feel valued and respected throughout their onboarding process and beyond. We will address this matter internally and take appropriate steps to prevent such occurrences in the future.
To accommodate your request, we will assign you to another onboarding specialist who will be in touch shortly to assist you further. Your comfort and satisfaction with our service are paramount, and we're here to support you every step of the way.
Thank you for bringing this to our attention, and please accept our deepest apologies for any distress caused. We look forward to providing you with a more positive experience moving forward.
Warm regards,
Banxso Team!
We're sincerely sorry to hear about your experience with our onboarding specialist, Sachin. It's concerning to learn that your interaction was anything less than courteous and understanding, especially during a difficult personal time. Our team members are trained to provide supportive, respectful service, and it seems we've fallen short in this instance.
Please rest assured, we take your feedback very seriously and are committed to ensuring all our clients feel valued and respected throughout their onboarding process and beyond. We will address this matter internally and take appropriate steps to prevent such occurrences in the future.
To accommodate your request, we will assign you to another onboarding specialist who will be in touch shortly to assist you further. Your comfort and satisfaction with our service are paramount, and we're here to support you every step of the way.
Thank you for bringing this to our attention, and please accept our deepest apologies for any distress caused. We look forward to providing you with a more positive experience moving forward.
Warm regards,
Banxso Team!
kW
karen W's updateReviewer Update
20 Mar 2024, 12:52my email address is ***
kW
karen W's update20 Mar 2024, 12:52
Reviewer Update
my email address is ***
BANXSO's replyOfficial
20 Mar 2024, 12:56Dear Karen West,
Thank you for providing your email address. We've updated your contact information in our system to ensure that your new onboarding specialist can reach out to you directly at ***. You can expect to hear from us soon with the details of your new specialist who will guide you through the onboarding process and answer any questions you may have.
We're committed to making this transition as smooth and supportive as possible. If there's anything else you need in the meantime, please don't hesitate to contact us.
Warm regards,
Banxso Team!
Thank you for providing your email address. We've updated your contact information in our system to ensure that your new onboarding specialist can reach out to you directly at ***. You can expect to hear from us soon with the details of your new specialist who will guide you through the onboarding process and answer any questions you may have.
We're committed to making this transition as smooth and supportive as possible. If there's anything else you need in the meantime, please don't hesitate to contact us.
Warm regards,
Banxso Team!
BANXSO's reply20 Mar 2024, 12:56
Official
Dear Karen West,
Thank you for providing your email address. We've updated your contact information in our system to ensure that your new onboarding specialist can reach out to you directly at ***. You can expect to hear from us soon with the details of your new specialist who will guide you through the onboarding process and answer any questions you may have.
We're committed to making this transition as smooth and supportive as possible. If there's anything else you need in the meantime, please don't hesitate to contact us.
Warm regards,
Banxso Team!
Thank you for providing your email address. We've updated your contact information in our system to ensure that your new onboarding specialist can reach out to you directly at ***. You can expect to hear from us soon with the details of your new specialist who will guide you through the onboarding process and answer any questions you may have.
We're committed to making this transition as smooth and supportive as possible. If there's anything else you need in the meantime, please don't hesitate to contact us.
Warm regards,
Banxso Team!
kW
karen W's updateReviewer Update
21 Mar 2024, 17:33There is someone messing around here as i am getting a flood of phone calls all at the same time as soon as you phone i get calls from Indiyana from Federo south africa and they flood me with calls at exactly the same time as your guys say they going to phone they phoning from multiple numbers at exactly the same time as you phone through these calls come through so there is something funny going on the numbers involved are all in cape town *** then a message comes through from a Maka on a saying she phoning from Banxso on *** I am sorry but i am not dealing with anyone on the phone as obviously there something going on here and i spoke to a guy last night for over half an hour he said he was with you - yet i heard the first guy Sachin say all calls are recorded so why wasnt this call recorded and this guy was pushing me to pay the R4800 straight away - he was desperate for me to pay in and thats when i got suspicious, I think you better investigate whats going on here for now you can email me only
kW
karen W's update21 Mar 2024, 17:33
Reviewer Update
There is someone messing around here as i am getting a flood of phone calls all at the same time as soon as you phone i get calls from Indiyana from Federo south africa and they flood me with calls at exactly the same time as your guys say they going to phone they phoning from multiple numbers at exactly the same time as you phone through these calls come through so there is something funny going on the numbers involved are all in cape town *** then a message comes through from a Maka on a saying she phoning from Banxso on *** I am sorry but i am not dealing with anyone on the phone as obviously there something going on here and i spoke to a guy last night for over half an hour he said he was with you - yet i heard the first guy Sachin say all calls are recorded so why wasnt this call recorded and this guy was pushing me to pay the R4800 straight away - he was desperate for me to pay in and thats when i got suspicious, I think you better investigate whats going on here for now you can email me only
kW
karen W's updateReviewer Update
21 Mar 2024, 19:31somehow these people are calling at exactly the same time as you try and phone and i traced it to a cape town number they are ****mers but somehow they are getting into the system and picking up when you are phoning out from your land line this needs looking into - ihave already been ****med three times thats why i am trying to invest this money but someone is making it extremely difficult for me as a pensioner lady and no I am not senile
kW
karen W's update21 Mar 2024, 19:31
Reviewer Update
somehow these people are calling at exactly the same time as you try and phone and i traced it to a cape town number they are ****mers but somehow they are getting into the system and picking up when you are phoning out from your land line this needs looking into - ihave already been ****med three times thats why i am trying to invest this money but someone is making it extremely difficult for me as a pensioner lady and no I am not senile
BANXSO's replyOfficial
22 Mar 2024, 10:53Dear Karen West,
We are genuinely concerned to hear about the distressing experience you've described in your replies. The situation you've outlined, involving unsolicited calls and pressure to make immediate payments, is alarming and certainly not reflective of the standards and practices we uphold at Banxso.
Please rest assured, we take your security and privacy very seriously and are committed to investigating this matter thoroughly to understand how these calls are being coordinated and to prevent any further occurrences. It's crucial for us to ensure that our communication channels are secure and that our clients are protected from any form of harassment or ********** activity.
The details you've provided about the calls and the message from Maka will be instrumental in our investigation. We want to reassure you that legitimate communication from Banxso should always feel professional, respectful, and never coercive.
For the time being, we will honor your preference to communicate exclusively via email. Your well-being and trust are of utmost importance to us, and we want to make sure we address your concerns in a manner that feels safest for you.
Additionally, we strongly advise against making any payments or providing personal information over the phone to callers who cannot be immediately verified as legitimate representatives of Banxso. Our team is here to support you and provide guidance on secure methods of communication and transaction.
Karen, please expect further communication from us via email as we proceed with this investigation. We are dedicated to resolving this issue to your satisfaction and to ensuring your experience with Banxso is positive and secure.
Thank you for bringing this to our attention, and we sincerely apologize for the anxiety and inconvenience this situation has caused. We appreciate your vigilance and cooperation as we work to address this matter.
Warm regards,
Banxso Team!
We are genuinely concerned to hear about the distressing experience you've described in your replies. The situation you've outlined, involving unsolicited calls and pressure to make immediate payments, is alarming and certainly not reflective of the standards and practices we uphold at Banxso.
Please rest assured, we take your security and privacy very seriously and are committed to investigating this matter thoroughly to understand how these calls are being coordinated and to prevent any further occurrences. It's crucial for us to ensure that our communication channels are secure and that our clients are protected from any form of harassment or ********** activity.
The details you've provided about the calls and the message from Maka will be instrumental in our investigation. We want to reassure you that legitimate communication from Banxso should always feel professional, respectful, and never coercive.
For the time being, we will honor your preference to communicate exclusively via email. Your well-being and trust are of utmost importance to us, and we want to make sure we address your concerns in a manner that feels safest for you.
Additionally, we strongly advise against making any payments or providing personal information over the phone to callers who cannot be immediately verified as legitimate representatives of Banxso. Our team is here to support you and provide guidance on secure methods of communication and transaction.
Karen, please expect further communication from us via email as we proceed with this investigation. We are dedicated to resolving this issue to your satisfaction and to ensuring your experience with Banxso is positive and secure.
Thank you for bringing this to our attention, and we sincerely apologize for the anxiety and inconvenience this situation has caused. We appreciate your vigilance and cooperation as we work to address this matter.
Warm regards,
Banxso Team!
BANXSO's reply22 Mar 2024, 10:53
Official
Dear Karen West,
We are genuinely concerned to hear about the distressing experience you've described in your replies. The situation you've outlined, involving unsolicited calls and pressure to make immediate payments, is alarming and certainly not reflective of the standards and practices we uphold at Banxso.
Please rest assured, we take your security and privacy very seriously and are committed to investigating this matter thoroughly to understand how these calls are being coordinated and to prevent any further occurrences. It's crucial for us to ensure that our communication channels are secure and that our clients are protected from any form of harassment or ********** activity.
The details you've provided about the calls and the message from Maka will be instrumental in our investigation. We want to reassure you that legitimate communication from Banxso should always feel professional, respectful, and never coercive.
For the time being, we will honor your preference to communicate exclusively via email. Your well-being and trust are of utmost importance to us, and we want to make sure we address your concerns in a manner that feels safest for you.
Additionally, we strongly advise against making any payments or providing personal information over the phone to callers who cannot be immediately verified as legitimate representatives of Banxso. Our team is here to support you and provide guidance on secure methods of communication and transaction.
Karen, please expect further communication from us via email as we proceed with this investigation. We are dedicated to resolving this issue to your satisfaction and to ensuring your experience with Banxso is positive and secure.
Thank you for bringing this to our attention, and we sincerely apologize for the anxiety and inconvenience this situation has caused. We appreciate your vigilance and cooperation as we work to address this matter.
Warm regards,
Banxso Team!
We are genuinely concerned to hear about the distressing experience you've described in your replies. The situation you've outlined, involving unsolicited calls and pressure to make immediate payments, is alarming and certainly not reflective of the standards and practices we uphold at Banxso.
Please rest assured, we take your security and privacy very seriously and are committed to investigating this matter thoroughly to understand how these calls are being coordinated and to prevent any further occurrences. It's crucial for us to ensure that our communication channels are secure and that our clients are protected from any form of harassment or ********** activity.
The details you've provided about the calls and the message from Maka will be instrumental in our investigation. We want to reassure you that legitimate communication from Banxso should always feel professional, respectful, and never coercive.
For the time being, we will honor your preference to communicate exclusively via email. Your well-being and trust are of utmost importance to us, and we want to make sure we address your concerns in a manner that feels safest for you.
Additionally, we strongly advise against making any payments or providing personal information over the phone to callers who cannot be immediately verified as legitimate representatives of Banxso. Our team is here to support you and provide guidance on secure methods of communication and transaction.
Karen, please expect further communication from us via email as we proceed with this investigation. We are dedicated to resolving this issue to your satisfaction and to ensuring your experience with Banxso is positive and secure.
Thank you for bringing this to our attention, and we sincerely apologize for the anxiety and inconvenience this situation has caused. We appreciate your vigilance and cooperation as we work to address this matter.
Warm regards,
Banxso Team!
kW
karen W's updateReviewer Update
22 Mar 2024, 17:11You really expect people to believe that if someone says they work for you that you dont take responsiblity you obviously have someone who is chasing your calls somehow as each time those calls come in yours come in at the same time.
Never again will i trust you and i will make sure other people dont either i have posted on facebook
Never again will i trust you and i will make sure other people dont either i have posted on facebook
kW
karen W's update22 Mar 2024, 17:11
Reviewer Update
You really expect people to believe that if someone says they work for you that you dont take responsiblity you obviously have someone who is chasing your calls somehow as each time those calls come in yours come in at the same time.
Never again will i trust you and i will make sure other people dont either i have posted on facebook
Never again will i trust you and i will make sure other people dont either i have posted on facebook
BANXSO's replyOfficial
23 Mar 2024, 20:18Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0
BANXSO's reply23 Mar 2024, 20:18
Official
Good day,Thank you for reaching out and sharing your concerns with us. We deeply value your feedback and appreciate the opportunity to address the issues you've experienced. We're genuinely sorry to hear that your experience with Banxso has not met your expectations. Our team strives to provide exceptional service and support to all our clients, and we regret any inconvenience or frustration you've encountered. Please accept our sincerest apologies as we take full responsibility for any dissatisfaction caused. Your feedback is crucial to us, and we take these concerns very seriously. Upon receiving your complaint, we immediately launched an investigation to understand the root cause and ensure such situations are promptly and effectively addressed. Our commitment to continuous improvement drives us to learn from each interaction. We are determined to resolve this matter to your satisfaction. Our team has already initiated corrective actions to prevent such issues from occurring in the future. We are committed to making the necessary improvements to serve you better. To assist you further and ensure a more personalized resolution, we invite you to share additional details or contact information through the following methods:
- Email: Reach out via email at complaints [at] banxso.com
- Facebook Page: Connect with us on our Facebook page at https://www.facebook.com/Banxsocom/
- Phone (Dedicated for Hello Peter visitors): Give us a call at ***_ 6_1_8_0