KM
Kalin M
1 reviews | Active since Aug 2011
18 Apr 2016, 20:38
Your service as new administrators is terrible!
I have been trying to get a claim paid for the last 3 months.<br> Your company cannot carry out simple administration of paying claims and when you do, they are paid to the incorrect suppliers where no service was provided.<br> I have been promised call backs and resolution of my claim by approx 10 of your consultants, still nothing has happened.<br> Please resolve this ASAP, the time it has taken to try and get my claim paid is worth more that this actual claim is worth!! <br> ***, ***, ***, ***, ***, ***<br> If you would like the other references numbers and escalations please call me!
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Bankmed's replyOfficial
21 Apr 2016, 15:14Hello kalin,
Thank you for bringing this matter to our attention.
We've confirmed that we've been in contact and your query has been resolved. The claim in question has been processed accordingly and the funds should reflect in your account within the next 5 to 7 working days.
Please accept our sincerest apologies for the way in which your query was dealt with. We can assure you that this is not the level of service we strive to deliver and have already addressed these matters internally.
Regards
Bankmed Servicing
Thank you for bringing this matter to our attention.
We've confirmed that we've been in contact and your query has been resolved. The claim in question has been processed accordingly and the funds should reflect in your account within the next 5 to 7 working days.
Please accept our sincerest apologies for the way in which your query was dealt with. We can assure you that this is not the level of service we strive to deliver and have already addressed these matters internally.
Regards
Bankmed Servicing
Bankmed's reply21 Apr 2016, 15:14
Official
Hello kalin,
Thank you for bringing this matter to our attention.
We've confirmed that we've been in contact and your query has been resolved. The claim in question has been processed accordingly and the funds should reflect in your account within the next 5 to 7 working days.
Please accept our sincerest apologies for the way in which your query was dealt with. We can assure you that this is not the level of service we strive to deliver and have already addressed these matters internally.
Regards
Bankmed Servicing
Thank you for bringing this matter to our attention.
We've confirmed that we've been in contact and your query has been resolved. The claim in question has been processed accordingly and the funds should reflect in your account within the next 5 to 7 working days.
Please accept our sincerest apologies for the way in which your query was dealt with. We can assure you that this is not the level of service we strive to deliver and have already addressed these matters internally.
Regards
Bankmed Servicing