Worst service on accounts

I have 2 accounts that I have to pay when I was in hospital, because Bankmed refuses to help me, when I called in and asked to speak to a team leader the phone was put down in my ears. I dont have the funds to pay for this accounts so I would like to know from Bankmed is why am I paying R5500 a month for a service I still have to pay extra for. I would like a manager to contact me as the call centre agents cannot assist.