Worst Service ever since Discovery took over

I will not go into depth in this complaint but would like to warn other bankmed members that before you submit claims you better phone them to see if they are able to process your claim. They approved a blood pressure monitor which would come out of my benefits but they felt it better that they take it from my savings. Phoned and they apologised and they would correct it. Two weeks and still nothing done or corrected. Then they went and paid my dentist when i had already paid him. Therefore Dentist paid twice and i have nothing left. Once again apologised but they still have not fixed it up because they took the full amount from my savings and left me with a mere R1.73. They have promised they would correct but nothing has been done. It is no use sending message's to Teddy Mosomothane<br> Chief Executive &amp; Principal Officer as he merely sends your complaint right back to those that you have been complaining about. I think the only way we as members must do is tackle the Trustees and make them responsible for the poor service given by Discovery. This should be taken up at the AGM in June.<br> I have now been battling with them since the begining of February and nothing has been done