WORST SERVICE EVER!!

I sent my first email to Bankmed (***) on 17/07/2019 and up until today I've received 6 auto generated Reference Numbers but none have been addressed. I've sent an email to the complaints department (***). and received a call stating that someone will call to address my issues and this hasn’t happened either.

My queries is fairly simple. I am entitled to certain benefits as a Bankmed client and I have not been receiving said benefits for the past few months. All I've been asking is why I haven’t been receiving them, what is the process to get this sorted and whether I will be compensated for all the months that I haven’t been receiving the benefits that are owed to me. But I can’t even get Bankmed to give me a call or respond to my emails.

This is by far the worst service I've received to date. Imagine how busy you must be to not find time to respond to a client, even after 6 emails.

Reference Numbers: *** *** *** *** *** ***

I'm not even expecting them to respond to this either.