worst service ever!!!!!!!!!!!!!!!

<p>i sent a complaint to hellopeter.com 1 june stating that my daughters blood tests for 1 june was processed 3 times!!!!!!!!</p> <p>Jodi Bailey assisted with the duplicated claim 31/05/2016 and sent me a statement reflecting the paid claim for R719.10 ; the 2nd claim that was reversed with code 54 R719.10 and the 3rd claim that was reversed with code 36 on 02/06/2016 R719.10.</p> <p> i was advised by Nomonde Ref *** Friday at 11.15 and another person from client services that phoned me on Friday at 15:47 that the claim for 11 May would not be paid again with a portion from the insured and a portion from the savings. R489.60 and that optometrist acc for Jan would also not be reprocessed again or appear on our statement under "claims not paid" as this was paid in 2 March 2016.</p> <p>i phoned the pathologist this morning and was advised that the account is now in credit with R489.60. i phoned and spoke to Rea Ref *** who advised that she would phone Pathcare and that the reversal for R489.60 was only done 06/06/2016?????? why?????</p> <p>how did this happen after Jodi sorted out the 3rd claim also as a duplicate 31 May and after i emailed and advised bankmed that this account was processed 3 times on the 30 May 2016 already REF *** (Thango)</p>