Worst service ever!!

<p>For over a month now I have been trying to get Bankmed to confirm the balance in my savings account as at end Dec 2015 when the admin was still with Metropolian. The balance should have been transferred by now.</p> <p>Call centre agent Rishka Griffiths helped me and after a month and me threatening to go to the newspapers, CMS and Ombud she phoned me and said the balance will be tranferred on Friday 12 August 2016, and that I should check on Monday. I would have at least expected her to let me know that it was done. But no, that is too much to expect with the service standard Bankmed provides.</p> <p>I did check on Monday, and everyday of this week and still nothing. I have sent emails everyday of this week and still nothing. Riskha's manager, Shahnaaz, was at one point involved, so copied her personal email in all my correspondence and still nothing.</p> <p>Worst thing is if you phone the call centre, whoever speaks to you can see all of the correspondence but they still cannot help you on the spot. They promise to phone you back and to escalate your query but that also never happens.</p> <p>Discovery should be worried that Bankmed's poor service is directly linked to their brand as it has only deteriorated when they took over the admin.</p> <p>I can just hope that this review might get Bankmed to reply to my emails.</p>