Worst Medical aid to be on

I am on a comprehensive plane with Bankmed and went to the hospital, Bankmed did not even pay half the the bill. I was told that the doctor was not a listed doctor and i need to get a casualty report which i asked the hospital for and forwarded to bankmed in order for them to make a decision whether they will pay. I was unconsious at the time admitted and could not ask the doctor if she is listed with Bankmed. A week later i get a call from the same consultant saying that it is not a casualty report. I asked her to contact the hospital directly but refused to do so and said i need to call them. Surely she can call them as she would know better as to what codes they need to mention on the report? Bankmed has proven how useless they are many from reading other reviews. This medical aid is not worth the money paid.