OM
Obakeng M

1 reviews | Active since Jan 2020

13 Mar 2025, 06:42

Worst experience

Bankmed is the worst at getting authorization; they request the most ridiculous things to slow down the process...I actually arrived at the hospital only to be informed that the authorization is still pending. I find their methods utterly repulsive. They requested a diagnosis letter from the physician, and upon receiving it, they now seek copies of scans to verify the doctor's statements—a subtle indication of their lack of trust in the doctor. I wouldn’t suggest this medical aid to anyone

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Replies (2)
OM
Obakeng M's update13 Mar 2025, 06:46
Reviewer Update
This started last Friday 07.03.2025 and has been dragged to this day 13.03.2025
Bankmed
Bankmed's reply13 Mar 2025, 18:07
Official
Hi there, Obakeng, thank you for reaching out to us for assistance. We are concerned to learn of your experience with respect to obtaining authorization for admission. We understand the sensitivity of the matter and will be working closely with our Escalations Specialists to resolve this for you. Our Client Relationship Managers will reach out to you and ensure that we provide you with comprehensive and efficient feedback. Thank you for your continued patience with us.