WORST CLAIM BACK EXPERIENCE - HARDLY GET AUTHORISATION

battling with getting my payment after paying over the counter for the medication that is covered by the scheme as they did not authorise on their end. This has been a battle for two months trying to recover my money . I phoned bankmed more than 5 times trying to resolve this and no one is giving me correct details - The last time i calles i was advised they will speed up the process its over a week now still nothing has happened and no one is even giving me feedback. bankmed does not care about all that and the cost involved in making this followup . i have sent the complaint and it is still not attended to.