worse service delivery than the anc

1.<br> I have had pre-authorization for a course of synagis for my son.<br> It is a 5 course treatment and yet i need to get pre-authorization for each course. Further to that, the last course was not paid in spite of the pre-authorization. Now my medical provider is not willing to do the next course without cash payment. This risks my child's life.<br> I have followed up on this 3 times and the service provider has followed up more, but every time they just say they are investigating.<br> <br> <br> 2. <br> They added my son to my policy in december and he fell off the policy in January.<br> <br> 3. <br> They are completely unknowledgable on the phone. they cant look up the scheme rate for my procedure so i am left in the dark as to how short i may or may not be.<br> <br> 4.<br> they are generally useless and dont ever come back on my requests.<br> <br> <br> <br>