SM
Sipho M

1 reviews | Active since May 2016

30 May 2016, 16:27

Worse Client Service

<p>Bankmed and Service , water and oil.</p> <p>Bankmed must shut down with immediate effect. </p> <p>Feb 2016 my wife submitted a claim for a specialist visit to Bankmed after she was told 80% of her claim will be re-imbursed. Today May the 30th most consultants are still playing hide and seek with-holding information on whether or not incorrect information was supp**** by their own cobsultant. I have also contacted Bankmed as a main member to understand better however non of the consultants are in a position to explain. Today I was told I would be contacted by the so called Khanyisa who is in possession of voice recording at 12h15 in the afternoon, guess what Bankmed being Bankmed no one called. What annoys the most is the fact that non of the managers are available to deal with my query. Bankmed I want my membership cancelled and would still take you up with my legal team. Clearly you do not understand client service. I will only be a client to Service provider that understands that my needs are just as important. </p>

0
Replies (1)
Bankmed
Bankmed's reply02 Jun 2016, 07:43
Official

Dear Sipho

Thank you for bringing this matter to our attention.

We're truly sorry to hear of your experience in this regard and have escalated the matter accordingly. We've confirmed that you have been contacted and we will ensure final feedback is provided to you within the time discussed.

Regards
Bankmed Servicing