TM
Thato M
1 reviews | Active since Jul 2014
04 Mar 2024, 10:32
What's the point of having medical aid - trash service(s) from Bankmed 🚮
I am quite saddened and annoyed with Bankmed. I took out a pair of glasses last year with medical savings available and the time and Torga did verify that the savings were available and allocated for the purchase of the new glasses, now I learnt that they had reversed the funds from Torga and didn't even bother to inform myself and Torga. Torga made the discovery in the past weeks that Bankmed had reversed the funds and that I must now paying the amount of R8900 to Torga.
What's disgusting about this whole situation is the fact that Bankmed didn't have even the decency to inform both parties about this situation and I am now required to pay these funds, it's absolutely shocking.
Helpful (0)
Replies (5)0
Replies (5)
Bankmed's replyOfficial
04 Mar 2024, 11:07Hi Thato, we're sorry to hear about the experience you had. We will investigate this matter fully, and reach you to you. Regards.
Bankmed's reply04 Mar 2024, 11:07
Official
Hi Thato, we're sorry to hear about the experience you had. We will investigate this matter fully, and reach you to you. Regards.
Bankmed's replyOfficial
05 Mar 2024, 17:05Thank you for taking our call, it was truly an honour conversing with you, Thato.
As discussed, we have this matter with us and we will be liaising with Torga Rosebank in possibly getting this matter addressed for you.
We ask for continued grace and patience. rest assured, we'll sort this one out for you. Best wishes.
As discussed, we have this matter with us and we will be liaising with Torga Rosebank in possibly getting this matter addressed for you.
We ask for continued grace and patience. rest assured, we'll sort this one out for you. Best wishes.
Bankmed's reply05 Mar 2024, 17:05
Official
Thank you for taking our call, it was truly an honour conversing with you, Thato.
As discussed, we have this matter with us and we will be liaising with Torga Rosebank in possibly getting this matter addressed for you.
We ask for continued grace and patience. rest assured, we'll sort this one out for you. Best wishes.
As discussed, we have this matter with us and we will be liaising with Torga Rosebank in possibly getting this matter addressed for you.
We ask for continued grace and patience. rest assured, we'll sort this one out for you. Best wishes.
Bankmed's replyOfficial
06 Mar 2024, 14:13We don't take your patience for granted, Thato, thanks for the brief chat.
As discussed, we're busy with the claim and we'll share feedback soon.
Your continued understanding stays highly appreciated. Best.
As discussed, we're busy with the claim and we'll share feedback soon.
Your continued understanding stays highly appreciated. Best.
Bankmed's reply06 Mar 2024, 14:13
Official
We don't take your patience for granted, Thato, thanks for the brief chat.
As discussed, we're busy with the claim and we'll share feedback soon.
Your continued understanding stays highly appreciated. Best.
As discussed, we're busy with the claim and we'll share feedback soon.
Your continued understanding stays highly appreciated. Best.
Bankmed's replyOfficial
14 Mar 2024, 11:57Good day Thato, may we ask that you share a convenient time to reach out to you. Our Bankmed Servicing Team and the Social Media Team would like to converse with you on the matter at hand.
Upon receipt, we'll be in touch with you. Best regards.
Upon receipt, we'll be in touch with you. Best regards.
Bankmed's reply14 Mar 2024, 11:57
Official
Good day Thato, may we ask that you share a convenient time to reach out to you. Our Bankmed Servicing Team and the Social Media Team would like to converse with you on the matter at hand.
Upon receipt, we'll be in touch with you. Best regards.
Upon receipt, we'll be in touch with you. Best regards.
Bankmed's replyOfficial
14 Mar 2024, 12:14Thanks for the quick, touch-in Thato. As discussed, feedback will be shared with you soon. Best regards.
Bankmed's reply14 Mar 2024, 12:14
Official
Thanks for the quick, touch-in Thato. As discussed, feedback will be shared with you soon. Best regards.