What am I paying you for? - stay away!

Item: Bankmed
Rating: 2
Author: Johannnn H

Bankmed recieved a motivation for cronic medication last week already, they say that it will take 5 days, that is fine no issue. When I phone to enquire, they have not received the motivation, blaming the system...one thing they don't realise is that they system gives a comfirmation, blaming the system for your incompetance....When you escalate these matters to team leaders like stated above, they promise \I will phone you back"and to no surprise"

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Replies (1)

Bankmed's replyOfficial

30 Jun 2015, 09:32

Hello johann42,

Thank you for your comment.

Please note in order for us to investigate your enquiry, we require your membership number. I tried to contact you on your cell phone however it went to voicemail. I did however leave my contact details for you to contact me.

Please note that the appropriate e-mail address to direct your queries to is *** or alternatively you may contact our Customer Service Department on ***3 for further assistance.

Kind regards
Nazley Solomons
Customer Liaison Officer
Bankmed

Bankmed's reply30 Jun 2015, 09:32

Official