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maganda N
1 reviews | Active since Dec 2015
18 Dec 2020, 10:22
What a horrible way to to treat paying customers, so heartless considering you are dealing with peoples health.
really disappointing service from Bankmed. unfortunately my children have been to casualty numerous times due to what I consider to be medical emergencies from head injuries to bronchopneumonia. to my shock Bankmed just informed me that a broken bones are not an emergency, This after my 3 year old son son broke one of the bones on his foot and was obviously in tremendous pain and could not walk. we had to pay for the exrays from our pockets as they refused to cover the procedure under the scheme rate. I called bankmed so they could make me understand what according to them they consider emergencies and send me a list they could not do that. i logged a query on the 15th and i still have not received any feedback. my son due for a follow up appointment today where further exrays will be conducted as to see how the bone is healing however Bankmed is still unable to give any answers or assistance. What a horrible way to to treat paying customers so heartless considering you are dealing with peoples health.
Helpful (0)
Replies (9)0
Replies (9)
Bankmed's replyOfficial
18 Dec 2020, 12:08Hi there, please accept our sincerest apologies for the frustration and inconvenience caused by this matter. We understand that this is not the service you have come to expect from the Scheme. We are looking into your query and we will revert with feedback at the soonest. Regards.
Bankmed's reply18 Dec 2020, 12:08
Official
Hi there, please accept our sincerest apologies for the frustration and inconvenience caused by this matter. We understand that this is not the service you have come to expect from the Scheme. We are looking into your query and we will revert with feedback at the soonest. Regards.
Bankmed's replyOfficial
18 Dec 2020, 17:15Hi there, we'd like to extend our gratitude for your patience whilst we investigated this matter.
We note that you were advised that we're currently awaiting the clinical report in order to review the funding of the claims. Upon receipt, we'll review and revert with feedback at the soonest. Regards.
We note that you were advised that we're currently awaiting the clinical report in order to review the funding of the claims. Upon receipt, we'll review and revert with feedback at the soonest. Regards.
Bankmed's reply18 Dec 2020, 17:15
Official
Hi there, we'd like to extend our gratitude for your patience whilst we investigated this matter.
We note that you were advised that we're currently awaiting the clinical report in order to review the funding of the claims. Upon receipt, we'll review and revert with feedback at the soonest. Regards.
We note that you were advised that we're currently awaiting the clinical report in order to review the funding of the claims. Upon receipt, we'll review and revert with feedback at the soonest. Regards.
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maganda N's updateReviewer Update
18 Dec 2020, 17:48Good day the reason I advised your consultants that the matter was urgent was because my son was due for a follow up today to further assess his injuries. As stated the query was submitted on the 15th. I also sent the report to you myself. But I guess it's not urgent enough to you because it doesn't affect your child or any of your family members. So if it takes months for the hospital to send the report that I have already sent you , my son will have to wait. You are so heartless and should be ashamed. Our premiums have never been late because we are waiting for some reports. You get your money on time every month. I hope you sleep well at night knowing that my child was denied health care because of some report.
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maganda N's update18 Dec 2020, 17:48
Reviewer Update
Good day the reason I advised your consultants that the matter was urgent was because my son was due for a follow up today to further assess his injuries. As stated the query was submitted on the 15th. I also sent the report to you myself. But I guess it's not urgent enough to you because it doesn't affect your child or any of your family members. So if it takes months for the hospital to send the report that I have already sent you , my son will have to wait. You are so heartless and should be ashamed. Our premiums have never been late because we are waiting for some reports. You get your money on time every month. I hope you sleep well at night knowing that my child was denied health care because of some report.
mN
maganda N's updateReviewer Update
19 Dec 2020, 03:08Bankmed is a shame. It's been five days since the query was raised and as an organization you have failed or been unwilling to assist with the problem. Besides calling the hospital and asking them to send you the clinical report, what other measures were taken, seeing that it's been five days and you have not received the report?
Secondly, no solution was ever suggested or provided. I am a paying customer and your next reply needs to be a solution to this problem. I don't need an update that you are waiting for a clinical report, I have heard that the entire week
Secondly, no solution was ever suggested or provided. I am a paying customer and your next reply needs to be a solution to this problem. I don't need an update that you are waiting for a clinical report, I have heard that the entire week
mN
maganda N's update19 Dec 2020, 03:08
Reviewer Update
Bankmed is a shame. It's been five days since the query was raised and as an organization you have failed or been unwilling to assist with the problem. Besides calling the hospital and asking them to send you the clinical report, what other measures were taken, seeing that it's been five days and you have not received the report?
Secondly, no solution was ever suggested or provided. I am a paying customer and your next reply needs to be a solution to this problem. I don't need an update that you are waiting for a clinical report, I have heard that the entire week
Secondly, no solution was ever suggested or provided. I am a paying customer and your next reply needs to be a solution to this problem. I don't need an update that you are waiting for a clinical report, I have heard that the entire week
mN
maganda N's updateReviewer Update
19 Dec 2020, 03:09Bankmed is a shame. It's been five days since the query was raised and as an organization you have failed or been unwilling to assist with the problem. Besides calling the hospital and asking them to send you the clinical report, what other measures were taken, seeing that it's been five days and you have not received the report?
Secondly, no solution was ever suggested or provided. I am a paying customer and your next reply needs to be a solution to this problem. I don't need an update that you are waiting for a clinical report, I have heard that the entire week
Secondly, no solution was ever suggested or provided. I am a paying customer and your next reply needs to be a solution to this problem. I don't need an update that you are waiting for a clinical report, I have heard that the entire week
mN
maganda N's update19 Dec 2020, 03:09
Reviewer Update
Bankmed is a shame. It's been five days since the query was raised and as an organization you have failed or been unwilling to assist with the problem. Besides calling the hospital and asking them to send you the clinical report, what other measures were taken, seeing that it's been five days and you have not received the report?
Secondly, no solution was ever suggested or provided. I am a paying customer and your next reply needs to be a solution to this problem. I don't need an update that you are waiting for a clinical report, I have heard that the entire week
Secondly, no solution was ever suggested or provided. I am a paying customer and your next reply needs to be a solution to this problem. I don't need an update that you are waiting for a clinical report, I have heard that the entire week
mN
maganda N's updateReviewer Update
19 Dec 2020, 03:41I assume the person behind the reply's is from the complaints department, please answer the below questions and tell me if you are satisfied with the manner that this matter has been handled.
1. What is the customer actually complaining about?
2. What went wrong?
3. Why did the breakdown occur?
4. How was the issue resolved?
5. What is being done to prevent it from happening again in future?
mN
maganda N's update19 Dec 2020, 03:41
Reviewer Update
I assume the person behind the reply's is from the complaints department, please answer the below questions and tell me if you are satisfied with the manner that this matter has been handled.
1. What is the customer actually complaining about?
2. What went wrong?
3. Why did the breakdown occur?
4. How was the issue resolved?
5. What is being done to prevent it from happening again in future?
mN
maganda N's updateReviewer Update
19 Dec 2020, 03:46 I assume that the person behind the reply's works for the complaints department, please answer the below questions and advise if this matter was handled correctly.
1. What is the customer actually complaining about?
2. What went wrong?
3. Why did the breakdown occur?
4. How was the issue resolved?
5. What is being done to prevent it from happening again in future?
mN
maganda N's update19 Dec 2020, 03:46
Reviewer Update
I assume that the person behind the reply's works for the complaints department, please answer the below questions and advise if this matter was handled correctly.
1. What is the customer actually complaining about?
2. What went wrong?
3. Why did the breakdown occur?
4. How was the issue resolved?
5. What is being done to prevent it from happening again in future?
mN
maganda N's updateReviewer Update
21 Dec 2020, 12:03 Bankmed just advised me that a fracture is not a broken bone so they won't cover it under the medical aid scheme. I'm really not making this up, just spoke to Selina. It's unbelievable
mN
maganda N's update21 Dec 2020, 12:03
Reviewer Update
Bankmed just advised me that a fracture is not a broken bone so they won't cover it under the medical aid scheme. I'm really not making this up, just spoke to Selina. It's unbelievable
Bankmed's replyOfficial
23 Dec 2020, 10:59Hi there, we've responded to you via private message. Kindly have a look whenever you have time. Regards.
Bankmed's reply23 Dec 2020, 10:59
Official
Hi there, we've responded to you via private message. Kindly have a look whenever you have time. Regards.