BV
Brian V
1 reviews | Active since Aug 2019
07 Dec 2023, 12:24
We care.. but wait till we are ready
I previously reported on Bankmed's sense of urgency and care for its members. I got a reply to apologize and they will get back to me. Well, still no contact while my dependant is dangerously STARVING and losing weight. Bankmed must he be admitted to the hospital for an emergency before you get your act together and pay the outstanding approved invoices so we can collect the medication? It has been nearly 4 weeks! We are watching our little boy suffer...
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Replies (2)
Bankmed's replyOfficial
07 Dec 2023, 13:08Hi Brian, this is not the experience we'd like you to have at all. We've escalated your complaint and are liaising with the relevant teams. We'll get in touch with you to provide feedback.
Bankmed's reply07 Dec 2023, 13:08
Official
Hi Brian, this is not the experience we'd like you to have at all. We've escalated your complaint and are liaising with the relevant teams. We'll get in touch with you to provide feedback.
Bankmed's replyOfficial
07 Dec 2023, 13:32Hi Brian, this is not the experience we'd like you to have at all. We've escalated your complaint and are liaising with the relevant teams. We'll get in touch with you to provide feedback.
Bankmed's reply07 Dec 2023, 13:32
Official
Hi Brian, this is not the experience we'd like you to have at all. We've escalated your complaint and are liaising with the relevant teams. We'll get in touch with you to provide feedback.