1 reviews | Active since Sept 2016
Vitality Premium
<p>After doing a payment to update my account due to negligence of debiting the wrong account I get quadruple debited, trying for almost a month now to get refunded, like the ANC taking your money is very easy but giving it back is apparently a diversity of complexity, talking to an agent is like talking to a malfunctioning AI! Empty promises and no compassion for the client’s needs. Changing the refund amount due to incompetency!</p> <p>Changing the refund date constantly possible due to internal communication and lack thereof between departments unable to provide exact dates, promising a call back to provide updates with no regards to do so, and wasting your own money to follow up on money owed to you.</p>
Just spoke to an agent apparently the second approval has been with the billing manager for a month now!!! So the refund has not been released yet, after I was informed a week ago that the payment has been released!! Seriously!! Employ proper managers with proper management s****s. Either that or change the workflow approval process and maybe your customers wouldn't need to resort to posting negative reviews!!! This will probably never be noticed by banked billing management but hopefully this will go to someone that could actually make a deferens within the billing department!!
Just spoke to an agent apparently the second approval has been with the billing manager for a month now!!! So the refund has not been released yet, after I was informed a week ago that the payment has been released!! Seriously!! Employ proper managers with proper management s****s. Either that or change the workflow approval process and maybe your customers wouldn't need to resort to posting negative reviews!!! This will probably never be noticed by banked billing management but hopefully this will go to someone that could actually make a deferens within the billing department!!
The reason you're ratings are 2.8/10!!! Pathetic service!!!Poor Management!!!! but you probably already know that and just don’t care.
The reason you're ratings are 2.8/10!!! Pathetic service!!!Poor Management!!!! but you probably already know that and just don’t care.
Dear Sean
Thank you for bringing this matter to our attention.
We've confirmed that you have been contacted and we are in the process of resolving this matter. We'll be in contact with you until this has been resolved.
Regards
Annelize
Bankmed Servicing
Dear Sean
Thank you for bringing this matter to our attention.
We've confirmed that you have been contacted and we are in the process of resolving this matter. We'll be in contact with you until this has been resolved.
Regards
Annelize
Bankmed Servicing