Vitality Cancellation without notification?

Please note that this is for Vitality. They clearly do not bother responding to the complaints lodged under the Discovery Vitality name so I am hoping someone from Health will take this seriously and escalate accordingly.

Recent experience with Vitality: 1> Joined Vitality via my medical aid, Bankmed. 2> Medical aid incorrectly captured my account details for debit orders but had the right info for claims 3> Vitality used the wrong info and didnt debit my account for 3 months. 4> Vitality cancelled my membership because of no payment without even attempting to contact me to say there was a problem. They had all my details but preferred to cancell my membership. 5> Spent over 2hrs, if not more trying to rectify this and get to the bottom of the issue. 6> Bankmed said they will only re-instate me if I pay the outstanding Vitality premium which they messed up on. I was not even given the benefit of the doubt in terms of reinstating me and me then giving the payment. 7> Eventually got reinstated but now my Discovery profile does not load my vitality info. 8> Just logged a call; had to send screen-shots to vitality. Consultant actually wanted my logon information. Didn't know they were allowed to ask for this. 9> Most calls to Vitality resulted in me having to wait an average of about 15mins without any courtesy of the costs I had to incur.

Questions: 1> When the first debit order failed; why wasn't I contacted? You waited for 3 consecutive failed collections and just proceeded to cancelling my service!!!!!! 2> You have put me through so much of inconvenience. Your half-baked apologies mean nothing. Do you think as a big corporate you can just bully people around??? 3> As great as your vitality product is, your customer service and other processes are pathetic.

How do we move forward?