VERY POOR SERVICE

I have changed my option in Dec 2014 to the core saver plan,if only I knew what horrible plan/service this is I would have remained with traditional.I have a repeat prescription for Diane 35,according to your consultants and your benefit schedule,i have R1500 for preventative care,so I went to clicks on 2 occasions to get my pills,but they don't have the option to put the Diane 35 under the wellness /preventative care option,now what???They tell me that they cant help me,when I phone your helpline ***3,they refer me back to clicks ,where to from here,this is totally unacceptable.No one seems to know what the freaking code is for this option,i have phoned 7 different Clicks Pharmacies and everyone says they don't have that option,they can only give me the Diane if they put it through on Acute medication,my savings are almost depleted and we are only in April,i don't know how will I survive until 2016.So I expect someone to please get back to me with the correct answer to this problem,my bankmed contribution is r2674 per month,and I get this ridiculous amount of r4812 to spend for the whole year,including my doctors visits,medicine,eye tests etc,total *******!!!!