Very Disappointed

Good day

I am writing to formally express my extreme disappointment with the service I have received regarding my GP to Specialist referral.

For the past week, I have been sent from pillar to post:

1. I initially submitted a GP to specialist referral letter, only to be told I needed to return to my GP to complete a specific Bankmed form. Despite the inconvenience, I comp****.

2. I was then advised that I must call Bankmed from the specialist's reception so you could confirm I was physically in the rooms. I comp**** with this as well. > 3. During that call, your consultant informed the receptionist that I would need to wait 2 days for full cover, otherwise only 80% would be covered.

4. After taking leave, travelling, and incurring costs, I received an email rejecting my application on the basis that the procedure must be done in the GP's rooms. This is a shock - this procedure is performed by a gynaecologist.

This process has cost me significant time, leave, and petrol, and has shown a complete lack of urgency and care. It feels as though every effort is being made to avoid covering a legitimate claim.

I requested to speak to a manager 3 hours ago and have still not received a call back, which further compounds my frustration.

I would appreciate: > An urgent manager callback today > Approval of my referral without further delay > I have been a loyal member and expect a far higher standard of service than what I have experienced.

Kind regards, Nomsa Radebe *** ***