Valid Claim unpaid

I have been struggling since the 04 May 2023 to get my claim paid. I suffer from a chronic illness Hidradenitis Suppurativa. I have been treated by a plastic surgeon with Botox in my sweat glands for the last 10 years. Before I went for the procedure I advised Bankmed of oit and they advised it would come off my savings plan. I have Bankmed Plus. Initially there was a problem with the invoice as the number of units was missing. This was corrected. After trying to get the invoice corrected and the service provider even updated the invoice on the last attempt the Bankmed system keeps on rejecting the invoice.

I have never had this issue before. The invoices were always paid or I was given a valid reason why it was not paid. Nobody in the call center seems to be able to assist me. I have tried everything. I am on the top Bankmed plan and this is very disappointing.