Utterly useless ...

<p>I have been trying to have a claim processed since 28 Dec '15.</p> <p>8 months later and I'm on the phone to the call centre for over 30 minutes.</p> <p>Now, the agent on the line has been trying to help but might not be s****ed enough as she has not been able to find the claim or get hold of someone whom I can speak to.</p> <p>Bankmed, I do not have a choice to make use of your services. Since you are the "preferred" service provider for banks in South Africa I would expect that you would at least be able to process claims and stop being full of yourselfs.</p> <p>Get your act together. The migration to the new service provider, Discovery, has clearly not been a smooth one.</p> <p>Adriaan Van Rensburg has been extremely quiet since my last e-mail response to him on 2016-08-04.</p> <p>I will really appreciate it if you can process the claim from my INSURED BENEFIT</p>