Utterly disgusted.

To whom it may concern

I am utterly disgusted at bankmed. People pay so much on a monthly basis towards your medical aid but yet we are left with numerous bills to pay.

My daughter was born on the 6th December 2021 but yet months later we are still left with bills to pay..

Attached you will find a screenshot of an unpaid ampath bill dated the 9/12/2021 (R198. 10) which was sent to my husband in April 2022. Because of it not being paid months later it was handed over to vericred collections in May 2022 (find screenshot attached). I have called bankmed numerous times regarding this unpaid bill and everytime a new consultant would say it is being reprocessed. Well this never happened because thereafter we still got emails from vericred regarding this bill and everytime interest would be charged on this bill resulting in the amount from R198.10 increasing to R333.58.

My husband eventually got fed up and paid the bill (R333.58, see attached screenshot of proof of payment) which has since almost doubled from the original amount. What annoys me the most of bankmed is everytime you call themyou speak to a different agent. The current agent can see what happened on the call before but yet its as if its a new story everytime.

I called bankmed the week of 26th July 2022 explaining after numerous attempts to get them to pay the R198.10 has resulted the amount to almost doubling. They have apologized but explained that because the bill of R333. 58 did not come from ampath but from vericred they cannot pay that amount but only the amount of the original account from amount.

So yesterday bankmed paid the R198.10 into my husbands bank account.

How disgusting is this because of their negligence in the first play that the bill was even handed over to vericred collections in the first place. This is disgusting from a medical aid that you pay thousands to every month. So tell me who is going to pay the R135,48 difference. Yes, its only R135,48 but if you add up this amount to how many of their clients they do this to is completely unacceptable.

I am truly unhappy and disgusted that a medical aid that we have been with for years can do their loyal monthly paying customers so wrong.

I hope that whoever reads this emails sees the logic in it.