Useless systems, processes and customer service

Bankmed your systems are completely outdated and useless. It is unacceptable in this day and age to have to wait until Bankmed sees fit to pay a claim, that I only then have any visibility of the claim. Claims are often just ignore. This has only been a problem since Discovery has taken over the administration. Your claims statements make no sense at all and they are completely useless. I defy anyone to read my latest claims statement and tell me what is going on. It is ridiculous that I have to call Bankmed after each claim that I submit to get an understanding of what is happening. I should be able to do this myself on the Bankmed website. Please Bankmed get rid of Discovery - they’re giving you a bad name. When Bankmed was administered by Momentum 20 years ago you had far better systems and statements. Poor reflection of Discovery and would have thought they things should have improved since then and not deteriorated.