TL
Tertia L
1 reviews | Active since Jul 2020
13 Sept 2022, 09:28
Useless service provider
Bankmed is refusing to assist with my query. This is very poor customer service from a medical aid.
One should not use them as a service provider.
Very poor company.
Helpful (0)
Replies (8)0
Replies (8)
Bankmed's replyOfficial
13 Sept 2022, 09:53Hi Tertia, we hope that you are well. We can confirm that our Team tried to reach out to you multiple times and requested for a convenient time, however, we could not get a hold of you. Please provide with a suitable time or an alternate number to call you on. We would love to assist with any unresolved queries that you may have. Regards.
Bankmed's reply13 Sept 2022, 09:53
Official
Hi Tertia, we hope that you are well. We can confirm that our Team tried to reach out to you multiple times and requested for a convenient time, however, we could not get a hold of you. Please provide with a suitable time or an alternate number to call you on. We would love to assist with any unresolved queries that you may have. Regards.
TL
Tertia L's updateReviewer Update
13 Sept 2022, 10:38You are lying. No one tried to contact me.
TL
Tertia L's update13 Sept 2022, 10:38
Reviewer Update
You are lying. No one tried to contact me.
TL
Tertia L's updateReviewer Update
13 Sept 2022, 12:07You are now stating that I owe money. What is going on with your company. You refuse to call me. I have never been treated this way.
You are the worst company ever!
You are the worst company ever!
TL
Tertia L's update13 Sept 2022, 12:07
Reviewer Update
You are now stating that I owe money. What is going on with your company. You refuse to call me. I have never been treated this way.
You are the worst company ever!
You are the worst company ever!
TL
Tertia L's updateReviewer Update
13 Sept 2022, 13:13Why are you not contacting me? I want this issue resolved today!
TL
Tertia L's update13 Sept 2022, 13:13
Reviewer Update
Why are you not contacting me? I want this issue resolved today!
TL
Tertia L's updateReviewer Update
13 Sept 2022, 13:14And don't state that you have tried calling me, this is untrue.
TL
Tertia L's update13 Sept 2022, 13:14
Reviewer Update
And don't state that you have tried calling me, this is untrue.
TL
Tertia L's updateReviewer Update
13 Sept 2022, 14:41I will be going to the Ombudsman.
TL
Tertia L's update13 Sept 2022, 14:41
Reviewer Update
I will be going to the Ombudsman.
Bankmed's replyOfficial
14 Sept 2022, 09:11Hi Tertia, we hope that you are well. We can confirm that our Team tried to reach out to you numerous times and requested for a convenient time, however, we could not get a hold of you.
Please provide with a suitable time or an alternate number to call you on. The number that we have on record rings once and goes to voicemail which indicates that our number may be blocked.
We would love to assist with any unresolved queries that you may have. Regards.
Please provide with a suitable time or an alternate number to call you on. The number that we have on record rings once and goes to voicemail which indicates that our number may be blocked.
We would love to assist with any unresolved queries that you may have. Regards.
Bankmed's reply14 Sept 2022, 09:11
Official
Hi Tertia, we hope that you are well. We can confirm that our Team tried to reach out to you numerous times and requested for a convenient time, however, we could not get a hold of you.
Please provide with a suitable time or an alternate number to call you on. The number that we have on record rings once and goes to voicemail which indicates that our number may be blocked.
We would love to assist with any unresolved queries that you may have. Regards.
Please provide with a suitable time or an alternate number to call you on. The number that we have on record rings once and goes to voicemail which indicates that our number may be blocked.
We would love to assist with any unresolved queries that you may have. Regards.
TL
Tertia L's updateReviewer Update
15 Sept 2022, 13:45Bankmed, your customer service is pathetic. I have provided a number to be contacted on, yet you refuse to resolve my query.
You are eager to take money, but refuse to resolve queries.
I have now waited for more than a week without resolution.
You are a poor service provider.
You are eager to take money, but refuse to resolve queries.
I have now waited for more than a week without resolution.
You are a poor service provider.
TL
Tertia L's update15 Sept 2022, 13:45
Reviewer Update
Bankmed, your customer service is pathetic. I have provided a number to be contacted on, yet you refuse to resolve my query.
You are eager to take money, but refuse to resolve queries.
I have now waited for more than a week without resolution.
You are a poor service provider.
You are eager to take money, but refuse to resolve queries.
I have now waited for more than a week without resolution.
You are a poor service provider.