MM
Mboniseni M

1 reviews | Active since Aug 2014

26 May 2016, 09:25

useless medical aid

<p>im very dissapointed with bankmed. this is the most useless medical aid ever. </p> <p>i went to the doctor in October 2015 who refered me to the hospital for an x-ray. they were contacted and they gave authorisation, with authorisaton number *** and was assisted. they never paid the bill, only paid the doctor and rejected the hospital's invoice.</p> <p> </p> <p>i am totally unhappy, i called their office and was transfereed to over 7 diferent ppl including the old administrator and care cross, who both just transfered me further till my call cut. why authorise something they will not pay, why pay for silly sevices when i have medical aid? whats its use kanti. im now getting demand letters from the hospital because of this. if my name gets tained because of this they will have another thing coming. </p> <p>now im sick, cant even go to my own doctor because there is a dispute about the patient he refered to the hospital. </p> <p>resolve this imediately or i will be refering this to the Council for Medical Aid Schemes. </p>

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Replies (2)
Bankmed
Bankmed's reply27 May 2016, 07:33
Official

Hi Mbonysen

Thank you for bringing this matter to our attention.

We are truly sorry to hear of the inconvenience you have experienced in this matter and have escalated your query to the previous administrators for assistance. They'll be in touch at the soonest to assist.

Regards
Bankmed Servicing

MM
Mboniseni M's update18 Jun 2016, 07:36
Reviewer Update

to date nobody has contacted me, just an email that i will be contacted, a month lter still not resolved