Useless

I have had bankmed/discovery in chunks. There service is absolutely dispicable. Afer sending through my husbands script from the Urologist to the treatment department for medication that he urgently needs - for one of the side effects after his surgery last year 2 weeks ago, i today decided to phone bankmed 4 April and find out what is happening as I have not had a response. Unfortunately I did not get the ladies name that assisted me - she went to the relevant department and asked them if this was done, she got told that it had and was not authorised under chronic. However my husband went through to Akermans Pharmacy tonight to fetch the meds only to be told that this has not been approved at all. What the hell is going on with you guys and your *********** staff. The lady who was dealing with my query was helpful but clearly the other did not know what they were doing. It is bad enough that we have to deal with the stress of my husbands illness but to deal with useless service from you guys is just the cherry on the cake. What is scary is that if this was that would keep him alive he would have been dead by now. Useless medical aid with even worse underwriters Discover