Unsettled Accounts

4 January 14:17<br> <br> Contact agent: Melanie <br> <br> Reference no: ***<br> <br> Called Bankmed to query as to why my ecology accounts from Ruff & Partners Incorporate was not being settled in full as in the past. Dates of accounts was supp**** to the agent who confirmed that she could see it and that the previous accounts was settled in full as there is an authorization for this treatment.<br> <br> She informed me that she \would be escalating it to her team leaders and that the accounts would be resubmitted for processing. She advised me that I could "call back on the 13 to check if payment is going to be processed\"".<br> <br> Friday 22 January 14:55<br> <br> Contact agent: Thando <br> <br> Called Bankmed (Momentum) to check if claims were reprocessed - Was informed by the agent that Momentum Life is experiencing a technical error on re-processing these claims and that their application (IT) department is working on the problem. They have this problem with all ecology accounts where it's not paying the full amount as in the past. I Was informed that the problem \""Should be resolved before the next payment run which is on the 29th January\"".<br> <br> Reference no: ***<br> <br> How is possible that this proble has no t been resolved yet."""