Unresolved Refund - Over 2 months

I have written 2 other reports regarding Bankmed and my refund not being processed. This is now over 2 months that I am still waiting. I received a telephone call from a lady who addressed herself being from the Executive offices (cannot recall the name right now) and advised that my claim should be processed by end of Feb as they were waiting to load the benefits on the system. I called late last week and this has still not be done, processed or anywhere close to pay out stage. I am at my wits end with this useless medical aid. I am afraid to go to any other specialist where I have to pay upfront for the services and claim from this medical aid. As you can see you can wait for months without payment and they have the nerve to tell you they don't have a turn around time. Since Discovery Health has taken over Bankmed's Administration this has been a nightmare. I am tired of calling your call centre and listening to your lame excuses and staff that cannot assist in resolving this matter. Maybe a lawyers letter to them will resolve the matter. If I had a choice I would of cancelled this medical aid ages ago.