Unprofessional Service

<p>After a complete stuggle from last regarding my son's speech therapy sessions, the the****** submitted a 13 page motivation to Bankmed in Feb 2017. The Insured Benefit was approved from Feb - Aug 2017 for 2 sessions per week. I called the call centre to confirm the approval and the duration of the session being 30 mins. Asked the consultant if anything else was needed from us, she said no. I paid the the****** for March & April, submitted the invoice to Bankmed and was paid out of the Insured Benefit fund. For May I paid the the****** once again and this was reimbursed to me out of my savings. I called last week and chatted to Onela who could not assist me, I requested to speak to her supervisor Amina who promised to log this with Insured Benefits and call me Mon/Tues this week. No feedback so I called this morning and chatted to Nicolene who advised me the Medical team has to review this cos we did not call and book the appointment dates. What the hell, this has been approved for 6 months was paid correctly for 2 months and now this...unaccpetable. Happy to escalate to the Ombudsman. </p>