Unprofessional and Inconvenience

Good day

I would like to report my dissatisfaction with BANKMED, last year I called in to add a dependent on my medical aid. This is my daughter who was born on the 9/10/2025, I requested the dependent add on the 19/11/2025. I was informed that I was late to add the dependent without having a waiting period (3 months), this is new born. I could not add the dependent because I was waiting for Home Affairs to issue the birth certificate.

I challenged the waiting period and I was told that it will not be moved, this is really disheartening. I have been a loyal member for many years and this the treatment I received. I then accepted the offer with the waiting period, I sent the acceptance letter on the 25th November 2025 with a starting date of the 1st December 2025. To my knowledge my daughter( Leano) was covered and the waiting period had started. I then received a whatsapp message on the 13th January 2026 requesting me to accept the offer, this was surprising to me because to my knowledge I had made peace that the cover had started on the 1st December 2025 with the waiting period.

Today I called Bankmed and I was advised that the cover is not active, this is really unprofessional and it is an inconvenience. Now I am informed that the cover will only start 1st February 2026 and the waiting period will started once the first premium has been paid. The mistake was made by Bankmed and I shouldn’t be inconvenienced in this manner, Bankmed should take accountability for it’s mistake and wave the December 2025 and January 2026 waiting period because it failed to debit my account after I had accepted the offer with the waiting period.

I do expect an explanation.