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Samela N

1 reviews | Active since May 2013

15 Jul 2016, 08:33

Unpleasant experience

<p>When I look through my claim statement, I realized that items that were previously paid out of my insured benefit were actually charged out of my MSA. I have a significant problem with this because as far as I am aware this procedure is an insured benefit and I don't understand why part of it is now being charged out of MSA. I want this rectified & I want this benefit to either be classified a MSA benefit or a fully insured benefit. Not half, half. </p> <p>I trully don't understand why Bankmed switched administrators. Discovery is a ******* and I never liked them and now they ripping me off as a Bankmed member. </p> <p>I am beyond upset!!!! Fix this!!!!</p>

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Replies (1)
Bankmed
Bankmed's reply18 Jul 2016, 13:20
Official

Dear Ms Nonxuba

Thank you for talking to me earlier.

I am truly sorry that I could not provide you with a more favorable outcome to your query however I have confirmed that the claims have been processed correctly as per your chosen plan type.

You are welcome visit our website www.bankmed.co.za to access the 2016 Benefit and Contribution brochure and read more on your plan benefits.

Regards

Hadiyo Tshabalala