Unhelpful Staff and non-delivery on Promises

I've been on the medical aid for almost 2 years now and in Oct 2014 my mother was finally put on the plan after 10 months of querying about why my mother was not put on the plan when I first app****. I've decided to get my mother off the plan last month and and called to ask why my mother's contribution was deducted even though she is off the plan. The very useless agent called Vuyelwa could not even answer any of my questions and kept referring to the \team leader"and making hold for every simple question I had.<br> <br> She then told me that my issue (which I queried again on the 20th of November 2014) will be escalated and that I'll receive a call on the 15th. She never called. I haven't heard back from them again.<br> <br> It is really annoying and time consuming to deal with staff who do not have a cooking clue about their company. Please have someone sort this out."""