Unhappy client

Good day

It has been over seven months now till date my issue has not been resolved, I putted in a request to cancel my medical aid last year as an employee of bank to join my partners as a dependent under hers and to my surprise mine was to be cancelled only if I am already added into hers. This is a reference received by me, Your Bankmed Membership Certificate -MailRef# ********** 057#, that I received confirming my membership being cancelled then this is her details my partner

Kearabetsoe Thandi Mogodi ********** 865

I have thus far made call, met with several people regarding this issue and was told one page my partner sent was upside down but still I am questioning the underwriting that was done because I was told before mine can be cancelled I first need to be added on hers first but still mine was cancelled and up to date I am not added on hers plus what makes this whole situation a bit complex is I was informed to re-instate my old policy I need to pay for all these months I haven’t had a medical aid and I refuse to do so as if one page was upside down how on earth was mine canceled yet I am not added on hers. My patience is running thin as I have met with my HR and bankmed Reps and at this point no feedback and my HR has nothing at this point to do as the action needs to come from your side as the error occurred on your side. I need this matter looked into ASAP as I was involved in a car accident on the 19th January 2019 and up until yet I have never received proper health care or seen a specialist or a doctor to check my spine as I cannot walk properly so can I get someone to call me and sort this out.

Regards Jabulani Mkhwa**** ********** 576